Introduction to Pita Pit
Pita Pit is a globally recognized fast-casual restaurant chain known for its fresh, healthy, and customizable pitas. We are seeking a dedicated Restaurant Supervisor to join our team in Hamilton, Ontario. This is an excellent opportunity for individuals looking to advance their careers in the food service industry while becoming part of a company that values fresh ingredients, exceptional customer service, and a positive work environment.
Job Overview
As a Restaurant Supervisor at Pita Pit, you will play a crucial role in the daily operations of our Hamilton location. This permanent, full-time position offers competitive compensation at $18.00 per hour with the potential for growth and advancement within the company. The ideal candidate will have strong leadership skills, a passion for food service, and the ability to create a positive experience for both customers and staff.
Key Responsibilities
As Restaurant Supervisor, you will be responsible for establishing methods to meet work schedules and ensuring that all operations run smoothly. You will supervise and coordinate the activities of staff members who prepare and portion food, maintaining efficiency and quality standards throughout the shift. Your role will include training staff in job duties, sanitation procedures, and safety protocols to ensure compliance with health regulations.
Staff Management
You will be responsible for hiring food service staff when needed, conducting interviews, and onboarding new team members. Your leadership will be essential in managing a team of 3-4 people, including Cooks (general), Food Service Counter Attendants, and Food Preparers. You will establish work schedules, assign tasks, and ensure that all team members understand their responsibilities.
Quality Control
Maintaining high standards of food quality and customer service is a key aspect of this role. You will ensure that food and service meet quality control standards at all times. This includes supervising and checking the assembly of trays and the delivery of food trolleys to guarantee that customers receive their orders promptly and correctly.
Inventory and Financial Management
You will be responsible for estimating ingredients and supplies required for meal preparation to minimize waste and ensure adequate stock levels. The position includes maintaining detailed records of stock, repairs, sales, and wastage. Additionally, you will prepare budget and cost estimates to help manage the restaurant’s financial resources effectively.
Customer Relations
Addressing customers’ complaints or concerns in a professional and timely manner is an important part of this position. You will serve as a point of contact for customer feedback, ensuring that issues are resolved promptly and that customer satisfaction remains high. Your ability to handle difficult situations with grace and professionalism will be essential.
Qualifications and Experience
While specific educational requirements are not specified, successful candidates typically possess a high school diploma or equivalent. Previous experience in a supervisory or management role within the food service industry is highly desirable. Strong organizational skills, the ability to multitask in a fast-paced environment, and excellent communication skills are essential for success in this position.
About Hamilton, Ontario
Hamilton is a vibrant city located in the Golden Horseshoe region of Ontario, just 70 kilometers southwest of Toronto. With a population of over 540,000, Hamilton offers a diverse cultural scene, beautiful natural landscapes, and affordable living compared to major Canadian cities. The city is known for its waterfront, arts community, and growing technology sector. For immigrants, Hamilton provides a welcoming environment with numerous settlement services and diverse neighborhoods.
Compensation and Benefits
This position offers a competitive hourly wage of $18.00 with the opportunity to work 35 to 40 hours per week. While specific benefits are not detailed, Pita Pit typically offers comprehensive benefits packages for full-time employees, which may include health and dental insurance, paid time off, and employee discounts. The company is committed to providing fair compensation and opportunities for advancement.
Work Schedule
The Restaurant Supervisor position requires flexibility in scheduling, with availability needed during morning, day, evening, night, and weekend shifts. This is a permanent, full-time position with flexible hours that can accommodate various lifestyles. The position starts as soon as possible, making it ideal for candidates who are ready to begin their career with Pita Pit immediately.
Visa and Work Permit Information
Pita Pit is committed to building a diverse workforce and welcomes applications from all qualified candidates, including immigrants and individuals relocating to Canada. The employer accepts applications from Canadian citizens and permanent or temporary residents of Canada, as well as other candidates with or without a valid Canadian work permit. However, applicants must confirm their visa or work permit eligibility directly with the employer during the application process.
Immigrant Support Services
Hamilton offers numerous resources to assist immigrants with settlement and integration. The city has several settlement agencies that provide services including language training, credential recognition assistance, and employment support. Pita Pit values diversity and is committed to providing an inclusive workplace where employees from all backgrounds can thrive and succeed.
Company Culture
Pita Pit prides itself on creating a positive and inclusive work environment where employees feel valued and supported. The company culture is built on teamwork, respect, and a shared commitment to providing excellent customer service. As a supervisor, you will have the opportunity to mentor and develop team members while contributing to a workplace that celebrates diversity and encourages professional growth.
Career Development Opportunities
Pita Pit is dedicated to the professional development of its employees. The company provides numerous opportunities for advancement, with many supervisors moving into management positions over time. Comprehensive training programs, ongoing education, and mentorship initiatives are available to help employees build their skills and advance their careers within the company.
Work Environment
Our Hamilton location offers a dynamic and fast-paced work environment where teamwork and collaboration are essential. The restaurant is equipped with modern facilities and technology to support efficient operations. As supervisor, you will work alongside a diverse team of professionals who share a passion for food service and customer satisfaction.
Employee Testimonials
Many of our supervisors have grown with the company over the years. One supervisor shares, “I started as a team member at Pita Pit and worked my way up to supervisor through the company’s development programs. The support I received from management helped me build the skills needed to advance my career.” Another immigrant employee notes, “Pita Pit provided me with an opportunity to utilize my experience while offering the flexibility I needed as a new Canadian resident.”
Community Involvement
Pita Pit is actively involved in the Hamilton community, participating in local events and supporting charitable initiatives. As a supervisor, you will have opportunities to engage with the community and represent the company in positive ways. This community focus is an important aspect of Pita Pit’s identity and values.
Work-Life Balance
While the food service industry can be demanding, Pita Pit is committed to promoting work-life balance for its employees. The company offers flexible scheduling options and respects employees’ time outside of work. As a supervisor, you will play a role in creating a schedule that meets both the restaurant’s operational needs and the personal needs of team members.
How to Apply
To apply for the Restaurant Supervisor position at Pita Pit in Hamilton, please submit your application through the official Job Bank posting #3425342. Your application should include an updated resume highlighting your relevant experience in food service supervision, along with a brief cover letter explaining why you are interested in this position and how your skills align with our requirements.
Application Requirements
All applicants must be eligible to work in Canada or have the necessary work permit authorization. During the interview process, candidates will be asked to provide documentation confirming their work eligibility. Pita Pit is an equal opportunity employer and welcomes applications from all qualified individuals regardless of background, ethnicity, gender, or other protected characteristics.
Next Steps
Qualified candidates will be contacted for an interview at our Hamilton location. The interview process may include a practical component to assess supervisory skills and knowledge of food service operations. Successful candidates will be offered the position contingent on reference checks and completion of required employment documentation. We look forward to welcoming a new Restaurant Supervisor to our team at Pita Pit Hamilton.
