Visa Note
This employer welcomes applications from international candidates. While the position is open to candidates with or without a valid Canadian work permit, all applicants must confirm their visa/work permit eligibility directly with the employer before applying. We encourage qualified candidates from around the world to explore this opportunity to build a career in Canada’s beautiful Okanagan region.
Job Overview
Indoor Restore Group is seeking a dedicated Residential Cleaning Service Manager to join our team in Kelowna, British Columbia. This full-time, permanent position offers an excellent opportunity for professional growth with a competitive hourly wage of $36.60. As a manager, you will play a crucial role in ensuring the highest standards of service quality while leading a team of cleaning professionals. This role is ideal for individuals with management experience who are looking to relocate to Canada and establish a career in the service industry.
About Indoor Restore Group
Indoor Restore Group is a respected service provider in the Kelowna area, specializing in residential cleaning and restoration services. Our company is built on principles of excellence, integrity, and customer satisfaction. We are committed to creating a positive work environment that fosters professional development and recognizes employee contributions. As we continue to grow, we are seeking talented individuals who share our values and are passionate about delivering exceptional service to our clients.
Location Details
This position is based in Westside, BC (V4T 1A3), with work primarily conducted on the road throughout the Kelowna area. Kelowna is a vibrant city located in the heart of British Columbia’s Okanagan Valley, known for its stunning natural beauty, moderate climate, and high quality of life. For immigrants considering relocation, Kelowna offers a welcoming community, excellent amenities, and a growing job market in various sectors.
Compensation and Benefits
We offer a competitive hourly wage of $36.60 for this management position, with a work schedule of 32 to 40 hours per week. This compensation reflects the responsibility and expertise required for the role. While specific benefits package details are to be discussed during the interview process, Indoor Restore Group is committed to providing comprehensive compensation that recognizes the value our managers bring to the organization.
Work Schedule
The Residential Cleaning Service Manager position requires flexibility in scheduling, with availability needed during morning, day, evening, and night shifts. Weekend shifts and on-call responsibilities may also be required as part of the role. This schedule ensures that our cleaning services are available to clients when they need them, providing convenience and support for our diverse customer base throughout the Kelowna area.
Key Responsibilities
As the Residential Cleaning Service Manager, you will be responsible for overseeing all aspects of our residential cleaning operations. This includes evaluating daily performance, planning and organizing work assignments, establishing policies and procedures for staff, managing budgets and inventory, and addressing customer concerns. Your leadership will directly impact the quality of service we provide and the satisfaction of our clients.
Daily Operations Management
A primary responsibility will be to evaluate daily operations and ensure that all cleaning services meet our high standards of quality and professionalism. You will monitor work performance, identify areas for improvement, and implement solutions that enhance efficiency and service delivery. This hands-on approach to management will ensure that our team consistently delivers exceptional results to every client we serve.
Planning and Organization
Successful planning and organization of daily operations is essential for this role. You will be responsible for creating efficient schedules, assigning appropriate staff to each job, and ensuring that all necessary equipment and supplies are available. Your organizational skills will help maintain smooth workflow, minimize downtime, and maximize productivity across all cleaning operations.
Policy Development and Implementation
You will play a key role in establishing and implementing policies and procedures for our cleaning staff. This includes developing guidelines for safety protocols, quality standards, customer service expectations, and operational efficiency. By creating clear and comprehensive policies, you will help ensure consistency in our service delivery and maintain high levels of professionalism across the team.
Budget and Inventory Control
Financial management is an important aspect of this position. You will be responsible for planning and controlling the budget for cleaning operations, including managing inventory of cleaning supplies and equipment. This requires careful monitoring of expenses, identifying cost-saving opportunities, and ensuring that resources are allocated efficiently to maintain service quality while controlling costs.
Customer Relations
Addressing customers’ complaints or concerns is a critical responsibility that directly impacts client satisfaction and retention. You will serve as a point of contact for customer feedback, resolve issues promptly and professionally, and implement solutions to prevent recurring problems. Your customer service skills will help maintain our reputation for excellence and foster long-term relationships with our clients.
Qualifications and Requirements
While specific educational requirements are not specified for this position, candidates with experience in service management, particularly in the cleaning or hospitality industry, will have a significant advantage. Strong leadership abilities, organizational skills, and a customer-focused approach are essential for success in this role. Previous experience managing teams, developing procedures, and handling customer relations will be highly valued.
Essential Skills
Successful candidates will demonstrate strong leadership and interpersonal skills, with the ability to motivate and guide a team of cleaning professionals. Excellent organizational abilities are necessary for managing schedules, inventory, and budgets. Problem-solving skills, attention to detail, and a commitment to quality are also essential. Additionally, strong communication skills will help you interact effectively with staff, customers, and management.
Language Requirements
While specific language requirements are not specified for this position, proficiency in English is necessary to effectively communicate with staff, customers, and management. For immigrant candidates, this represents an opportunity to further develop language skills in a professional environment while contributing your valuable experience and cultural background to our diverse team.
Why Relocate to Kelowna, BC?
Kelowna and the surrounding Westside area offer an exceptional quality of life for newcomers to Canada. The region is renowned for its natural beauty, including Okanagan Lake, numerous wineries, and outdoor recreation opportunities. The climate is relatively mild compared to other parts of Canada, with warm summers and mild winters. Kelowna has a growing economy, excellent healthcare facilities, and a range of educational options, making it an ideal location for families and professionals alike.
Support for Newcomers
British Columbia offers various settlement services and programs to assist immigrants with their transition to Canadian life. These include language training, employment services, and cultural orientation programs. Kelowna has a multicultural community with numerous organizations that provide support and resources for newcomers. Indoor Restore Group is committed to supporting immigrant employees and providing a welcoming workplace environment that values diversity and inclusion.
Application Process
Interested candidates are invited to apply for the Residential Cleaning Service Manager position by following the application instructions provided. The employer accepts applications from Canadian citizens and permanent or temporary residents of Canada, as well as other candidates with or without a valid Canadian work permit. All applicants will be considered based on their qualifications, experience, and suitability for the role.
How to Apply
Who can apply for this job?
The employer accepts applications from:Canadian citizens and permanent or temporary residents of Canadaother candidates, with or without a valid Canadian work permit
Next Steps
Qualified candidates will be contacted for an interview to discuss their experience, qualifications, and interest in the position. The successful candidate will be required to demonstrate their understanding of the role’s responsibilities and their ability to contribute to Indoor Restore Group’s commitment to excellence in service delivery. The position starts as soon as possible, with one vacancy currently available.
Equal Opportunity Employer
Indoor Restore Group is an equal opportunity employer committed to diversity and inclusion in the workplace. We welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We believe that diversity strengthens our team and enhances our ability to serve the diverse communities of Kelowna and the surrounding area.
Job Source
This job posting is sourced from Job Bank #3461452. For additional information about this position or to verify the details provided, candidates may reference this job bank number. We encourage all applicants to research Indoor Restore Group and the Kelowna area to gain a better understanding of our company and the community we serve.
