Job Opportunity: Receptionist with UK Certificate of Sponsorship
About Stockwood Medical Centre
Stockwood Medical Centre is a vibrant healthcare facility located in the welcoming suburbs of Bristol, serving approximately 10,700 patients from diverse backgrounds. Our purpose-built modern facility offers an exceptional working environment with a genuine community feel. We pride ourselves on our friendly, stable team where most staff members have built long-term careers with us.
Position Overview
We are seeking a dedicated Receptionist to join our welcoming team at Stockwood Medical Centre. This permanent position offers flexible working arrangements and represents an excellent opportunity for international candidates seeking relocation to the United Kingdom with certificate of sponsorship support.
Location Benefits
Located on the south-east edge of Bristol, our medical centre offers easy access to both Bristol and Bath city centres while being surrounded by the beautiful Somerset countryside. This prime location provides the perfect balance between urban convenience and countryside tranquility.
Main Duties and Responsibilities
As a Receptionist, you will serve as the central point of contact for patients, undertaking a comprehensive range of reception duties and providing essential support to our practice team. Your responsibilities will include greeting and directing patients, managing appointment systems, booking appointments, processing information, and assisting patients as required.
Principal Duties
Your day-to-day tasks will include booking patients in upon arrival, monitoring self-check-in systems, making various types of appointments including new, follow-up, routine, emergency and home visit appointments. You will handle telephone communications, take accurate messages, process incoming and outgoing mail, and facilitate effective communication with patients and other service users.
Communication Responsibilities
You will initiate and respond to patient communications via email and text messaging services, maintain contact with team members and external agencies, and manage all written, verbal and electronic communications with diplomacy, empathy, and professionalism.
Administrative Tasks
The role involves photocopying, scanning and shredding documents as required, filing and storing records appropriately, and inputting data into patient healthcare records with meticulous accuracy. You will also assist with opening and closing procedures and provide general assistance to GPs and clinical teams.
Facility Management
You will monitor and maintain the reception area and notice boards, perform duties relating to premises management according to practice procedures, provide cover during staff absences, and process requests for non-NHS services.
Professional Development
We are committed to your growth and will provide participation in mandatory training and ongoing personal development programs. You will apply practice policies, standards, and guidance while maintaining the highest professional standards.
Confidentiality Requirements
This position requires strict adherence to confidentiality protocols. Patients entrust us with sensitive health information, and you must respect their privacy rights at all times. All information relating to patients, carers, colleagues, or practice business must be treated as strictly confidential.
Health and Safety Compliance
You will assist in promoting and maintaining health, safety and security for yourself and others according to practice policies. This includes using security systems appropriately, identifying and managing risks, maintaining clean and hazard-free work areas, and reporting any safety concerns immediately.
Equality and Diversity Commitment
We expect all team members to support equality, diversity and rights of patients, carers and colleagues. This includes respecting privacy, dignity, needs and beliefs of all individuals and behaving in a non-judgmental, welcoming manner to everyone.
Essential Qualifications
Candidates must be educated to GCSE or equivalent in English and Maths at level C/5 or above. This educational foundation is crucial for the communication and administrative aspects of the role.
Essential Experience Requirements
We require a minimum of one year’s experience in a customer-focused environment working with the public. Excellent interpersonal and communication skills (both written and oral) are essential, along with proven team player capabilities and outstanding IT skills including Word, Excel, and NHS Clinical systems EMIS.
Personal Qualities
The ideal candidate will possess an approachable, caring and sensitive manner with excellent telephone communication skills. These personal attributes are vital for creating a welcoming environment for our patients.
Desirable Qualifications
While not essential, we value candidates who demonstrate ability to use their own initiative, work with a wide variety of tasks, willingness to learn new systems quickly, and previous experience working in healthcare services.
Certificate of Sponsorship Information
Stockwood Medical Centre welcomes applications from international candidates requiring Skilled Worker sponsorship. We will consider these applications alongside all others and provide support for successful candidates through the UK visa process.
Application Process
All applications must be submitted through the NHS Jobs website. The closing date for applications is 03 October 2025. Early applications are encouraged as we will be reviewing candidates on an ongoing basis.
Contact Information
For questions about this position, please contact Jacky Stenner, Deputy Practice Manager, at [email protected] or call 01275833103. Jacky will be happy to discuss the role and answer any questions about relocation and sponsorship processes.
Additional Information
This position is subject to Disclosure and Barring Service (DBS) check requirements. International applicants should be aware that from April 2017, skilled worker applicants must present criminal record certificates from each country where they have resided for 12 months or more in the past 10 years.
Why Choose Stockwood Medical Centre?
We offer a supportive working environment, comprehensive training tailored to your learning needs, and the opportunity to join a stable, friendly team. Our location offers excellent quality of life with easy access to urban amenities and beautiful countryside.
Relocation Support
While we provide certificate of sponsorship, we also offer guidance and support for international candidates navigating the relocation process to the UK. Our team understands the challenges of moving to a new country and will provide assistance throughout your transition.
Career Development Opportunities
This position includes participation in an annual individual performance review and ongoing professional development opportunities. We invest in our team members’ growth and provide pathways for career advancement within the NHS system.
Application Deadline Reminder
Remember that the closing date for applications is 03 October 2025. We encourage interested candidates to apply early through the NHS Jobs website to ensure consideration for this exciting opportunity to build a career in the UK healthcare system.
