Position Overview
Tidewaters Liquor Store is seeking a dedicated and experienced Liquor Store Supervisor to join our team in Burnaby, British Columbia. This is a permanent, full-time position offering an hourly wage ranging from $23.00 to $35.60, with the exact compensation to be negotiated based on experience and qualifications. As a supervisor, you will play a crucial role in ensuring the smooth operation of our liquor store, providing excellent customer service, and leading by example for our sales team.
About Tidewaters Liquor Store
Tidewaters Liquor Store is a well-established retail store serving the Burnaby and Delta communities with quality alcoholic beverages and exceptional customer service. We pride ourselves on our knowledgeable staff, wide selection of products, and commitment to responsible alcohol retailing. Our store located at 10190 River Road, Suite 110 in Delta, BC is a key part of the community and we are looking for a supervisor who shares our values and dedication to customer satisfaction.
Job Responsibilities
The Liquor Store Supervisor will be responsible for supervising and coordinating the activities of sales workers, ensuring efficient daily operations. Key responsibilities include assigning sales workers to specific duties, authorizing payments by cheque, and handling the authorization of merchandise returns. You will be expected to actively sell merchandise, prepare reports on sales volumes, merchandising activities, and personnel matters.
Daily Operations Management
In your role as supervisor, you will be responsible for organizing and maintaining inventory levels to ensure adequate stock while minimizing waste. This includes conducting regular inventory counts, identifying slow-moving products, and coordinating with suppliers to maintain appropriate inventory levels. You will also oversee the receiving and processing of new shipments, ensuring all products are properly stored according to regulations.
Customer Service Excellence
Providing exceptional customer service is a priority for our team. As supervisor, you will be expected to resolve issues that may arise, including addressing customer requests, handling complaints professionally, and managing supply shortages effectively. You’ll serve as the point of contact for complex customer inquiries and ensure all staff members are properly trained in customer service best practices.
Team Leadership and Development
Your leadership skills will be essential in creating a positive work environment where employees can thrive. You will supervise and coordinate activities of workers, provide regular feedback and performance evaluations, identify training needs, and implement strategies to improve team performance. Fostering a collaborative and respectful workplace culture will be a key aspect of your role.
Qualifications and Requirements
While specific educational requirements are not specified, candidates with previous retail experience, particularly in the liquor or beverage industry, are strongly preferred. Demonstrated supervisory or team leadership experience is essential for this position. You should possess strong communication skills, the ability to work independently, and a thorough understanding of responsible alcohol retailing practices and regulations.
Technical Skills
Familiarity with point-of-sale systems and inventory management software is required. You should be comfortable using basic办公软件 (office software) for report preparation and documentation. Experience with cash handling procedures, including cheque authorization, is also necessary. Knowledge of local liquor regulations and compliance requirements is a significant advantage.
Personal Attributes
Successful candidates will demonstrate strong problem-solving abilities, excellent organizational skills, and the capacity to multitask in a fast-paced retail environment. You should possess a professional demeanor, strong attention to detail, and the ability to maintain composure during busy periods or when handling difficult situations. A commitment to providing exceptional customer service is essential.
Compensation and Benefits
Tidewaters Liquor Store offers competitive compensation ranging from $23.00 to $35.60 per hour, with the exact amount to be negotiated based on your experience and qualifications. This is a full-time position consisting of 40 hours per week. While specific benefits are not detailed in the job posting, permanent employees may be eligible for company benefits which could include health insurance, dental coverage, and other employee perks.
Work Location and Schedule
This position is based at our Delta location, 10190 River Road, Suite 110, Delta, BC V4C 2R3. The work location is on-site, meaning all work must be performed at the physical store location. While the specific schedule is not detailed in the job posting, as a full-time supervisor, you should expect to work a regular schedule that may include evenings, weekends, and holidays to meet the operational needs of the store.
Vacancy Details
Tidewaters Liquor Store currently has 3 vacancies for the Liquor Store Supervisor position. This indicates multiple opportunities for qualified candidates. The position is available to start as soon as possible, making it an excellent opportunity for those ready to begin a new career in retail supervision. The position is listed on Job Bank with reference number #3471119.
Visa and Work Permit Information
As an international applicant, you may be eligible for this position if you have a valid Canadian work permit. The employer has confirmed they are open to hiring international candidates and accepts applications from both Canadian citizens/permanent/temporary residents of Canada AND other candidates with or without a valid Canadian work permit. However, it is crucial that you confirm your visa/work permit eligibility directly with the employer before applying.
Immigrant Support Resources
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We understand that relocating to a new country can be challenging. If you are an immigrant or newcomer to Canada, there are numerous resources available to help you navigate the job market and settlement process. Organizations such as Immigrant Services Society of British Columbia (ISSofBC) and SUCCESS offer employment services, language training, and settlement support specifically designed for newcomers to Canada.
Canadian Work Experience
While previous Canadian work experience is not explicitly required for this position, having some understanding of Canadian workplace culture and retail practices can be advantageous. If you are new to Canada, consider volunteering or taking short courses to gain Canadian work experience references, which can strengthen your application for this and other positions.
Liquor Industry Regulations
In British Columbia, the liquor retail industry is regulated by the Liquor and Cannabis Regulation Branch. As a supervisor, you will need to familiarize yourself with local regulations regarding alcohol sales, storage, and service. If you are new to Canada or the BC liquor industry, be prepared to learn these regulations thoroughly as part of your orientation and ongoing training.
How to Apply
To apply for the Liquor Store Supervisor position at Tidewaters Liquor Store, please follow these instructions. The employer accepts applications from Canadian citizens and permanent or temporary residents of Canada. Additionally, the employer accepts applications from other candidates, with or without a valid Canadian work permit.
Application Process
While specific application instructions are not detailed in the job posting, typically you would submit your resume and cover letter highlighting your relevant experience in retail supervision and liquor sales. Ensure to emphasize your leadership abilities, customer service skills, and any familiarity with liquor retail regulations. Be prepared for an interview process that may include practical scenarios testing your supervisory abilities.
Required Documentation
When applying, be prepared to provide documentation that verifies your eligibility to work in Canada, if applicable. This could include your work permit, permanent resident card, or citizenship certificate. If you are an international applicant without a work permit, discuss the possibility of employer sponsorship or other immigration pathways with the employer during the application process.
Follow-up and Interview Preparation
After submitting your application, it’s advisable to follow up with the employer to confirm receipt of your materials and express your continued interest in the position. Prepare for interviews by researching Tidewaters Liquor Store, understanding the BC liquor retail industry, and preparing examples that demonstrate your supervisory experience and problem-solving abilities. Be ready to discuss how you can contribute to their team and store operations.
Conclusion
The Liquor Store Supervisor position at Tidewaters Liquor Store offers an excellent opportunity for experienced retail professionals to advance their careers in a supervisory role. With competitive compensation, a stable work environment, and the chance to work in a regulated retail sector, this position is ideal for those seeking career growth in British Columbia’s retail industry. Whether you’re a Canadian resident or an international candidate with work authorization, Tidewaters Liquor Store welcomes your application.
