Visa Note
Andrea’s Hotel welcomes applications from international candidates! While this position is open to candidates with or without a valid Canadian work permit, we strongly recommend that you confirm your visa/work permit eligibility directly with the employer before applying. This is an excellent opportunity for immigrants looking to relocate to Canada and start a new career in the hospitality industry.
About Andrea’s Hotel
Andrea’s Hotel is a welcoming establishment in the beautiful town of Watson Lake, Yukon. We pride ourselves on providing exceptional service to our guests and creating a comfortable environment for travelers visiting this stunning northern destination. Our team is dedicated to making every guest’s experience memorable, and we’re looking for enthusiastic individuals to join our front desk team.
Job Overview
We are seeking a Hotel Front Desk Clerk to join our team on a permanent, full-time basis. This is an excellent opportunity for someone who enjoys working with people, has strong organizational skills, and wants to be the first point of contact for our guests. The position offers competitive pay at $19.50 per hour, with opportunities for overtime.
Location Details
Watson Lake, Yukon
Located at YTY0A 1C0, Watson Lake is a charming town in the southeastern Yukon Territory, known for its natural beauty and as a gateway to the Alaska Highway. The town offers a peaceful lifestyle while still providing essential amenities and community services. This is an ideal location for those seeking a work-life balance in a picturesque northern setting.
Compensation and Schedule
Salary
This position offers a competitive hourly wage of $19.50. Employees work 35 to 40 hours per week on a permanent, full-time basis.
Work Schedule
The position requires flexibility in scheduling, with availability needed for early mornings, evenings, nights, and on-call shifts. Overtime is available and may be required as needed.
Employment Terms
This is a permanent, full-time position with opportunities for career advancement within Andrea’s Hotel. The position starts as soon as possible, and we currently have 4 vacancies available. This stability makes it an attractive option for those planning to relocate to Canada and establish themselves professionally.
Required Skills and Experience
Technical Skills
Candidates should have proficiency in word processing software and internet usage. These technical skills are essential for managing guest information, reservations, and communications efficiently.
Customer Service
Strong customer service skills are fundamental for this role. The front desk clerk is often the first and last point of contact for guests, making a positive impression crucial to the guest experience.
Key Responsibilities
Guest Registration
The primary responsibility includes registering arriving guests and assigning appropriate rooms based on their needs and preferences. This requires attention to detail and excellent communication skills to ensure guests feel welcome from the moment they arrive.
Reservation Management
Front desk clerks are responsible for taking, canceling, and changing room reservations. This involves managing the hotel’s booking system to ensure optimal room occupancy and guest satisfaction.
Group Processing
Processing group arrivals and departures requires coordination and efficiency to ensure smooth transitions for both individual guests and larger parties. This includes special arrangements for group accommodations and services.
Guest Services
Information Provision
Front desk staff provide essential information about hotel facilities, services, and local attractions. This requires knowledge of the hotel’s amenities and the surrounding area to assist guests in making the most of their stay.
Special Assistance
Assisting clients with special needs is an important aspect of this role. This may include helping with accessibility requirements, special requests, or other accommodations to ensure all guests have a comfortable stay.
Financial Responsibilities
Payment Processing
Front desk clerks process guest departures, calculate charges, and receive payments. This requires accuracy in handling financial transactions and maintaining the integrity of payment systems.
Financial Reporting
Balancing cash and completing balance sheets, cash reports, and related forms is a critical daily responsibility. This ensures the hotel’s financial records are accurate and compliant with accounting standards.
Administrative Duties
Inventory Management
Maintaining an inventory of vacancies, reservations, and room assignments is essential for efficient hotel operations. This involves tracking room availability and ensuring optimal occupancy levels.
Clerical Tasks
Performing clerical duties such as faxing, filing, and photocopying is part of the daily routine. These tasks support the smooth operation of the front desk and other hotel departments.
Safety and Emergency Procedures
Front desk staff must be familiar with and follow emergency and safety procedures. This includes knowing evacuation routes, handling security concerns, and responding appropriately to medical emergencies or other urgent situations.
Communication
Answering telephones and relaying calls and messages is a constant responsibility. Effective communication skills are essential to ensure information is transmitted accurately and professionally.
Additional Responsibilities
Wake-up Calls
Contacting customers to deliver requested wake-up calls is a service that ensures guests receive the assistance they need for their travel plans. This attention to detail contributes to overall guest satisfaction.
Light Housekeeping
Performing light housekeeping and cleaning duties may be required to maintain the appearance and functionality of the front desk area and guest spaces. This helps ensure the hotel maintains its high standards of cleanliness.
Who Can Apply
Andrea’s Hotel welcomes applications from diverse candidates, including:
- Canadian citizens
- Permanent residents of Canada
- Temporary residents of Canada
- International candidates with or without a valid Canadian work permit
All qualified applicants are encouraged to apply, as we value diversity and inclusivity in our workplace.
How to Apply
To apply for this position, please follow these steps:
- Prepare your resume highlighting relevant experience in customer service and any hotel or hospitality background
- Include a cover letter expressing your interest in the position and why you would be a good fit for Andrea’s Hotel
- Submit your application through the appropriate channels as specified by the employer
- Be prepared to discuss your availability for various shifts, including early mornings, evenings, nights, and on-call duty
- If you are an international candidate, include information about your work permit status or intentions regarding Canadian immigration
Why Relocate to Watson Lake?
Watson Lake offers a unique lifestyle opportunity in Canada’s northern territories. The community is known for its friendly residents, stunning natural surroundings, and outdoor recreational opportunities. For those looking for a change of pace from larger urban centers, Watson Lake provides a peaceful environment with a strong sense of community.
Career Growth Opportunities
Starting as a front desk clerk at Andrea’s Hotel can lead to various career advancement opportunities within the hospitality industry. With dedication and excellent performance, employees may progress to supervisory roles, management positions, or other specialized areas within the hotel or broader hospitality sector.
Living in the Yukon
The Yukon Territory offers a unique Canadian experience with its pristine wilderness, rich history, and diverse cultural heritage. Newcomers will find a welcoming community and abundant opportunities for outdoor activities such as hiking, fishing, wildlife viewing, and northern lights observation. The territory also has a growing economy with opportunities in various sectors.
Conclusion
The Hotel Front Desk Clerk position at Andrea’s Hotel represents an excellent opportunity for individuals seeking to start or advance their career in hospitality while experiencing life in Canada’s northern territories. We welcome applications from candidates worldwide who are committed to providing exceptional customer service and building a new life in Watson Lake, Yukon.
