Visa Note
Marble Slab Creamery is open to hiring international candidates and welcomes applications from individuals with or without valid Canadian work permits. However, applicants must confirm visa/work permit eligibility directly with the employer before being considered for this position.
About Marble Slab Creamery
Marble Slab Creamery is a beloved ice cream and dessert franchise known for its premium ice cream, fresh-baked waffle cones, and innovative mix-ins. As a Food Services Manager, you’ll have the opportunity to lead a team passionate about creating delightful experiences for customers while maintaining high standards of quality and service.
Job Overview
We are seeking a dedicated Food Services Manager to join our team at our Kelowna, BC location. This permanent, full-time position offers a competitive hourly wage ranging from $27.69 to $40.00, with the exact amount to be negotiated based on experience and qualifications. The position requires working 35 hours per week, with the flexibility to work various days and hours as needed to support store operations.
Location Details
Our Kelowna location is situated at 1455 Ellis Street, suite 110, in the heart of this beautiful British Columbia city. This position requires on-site work, and the successful candidate will be expected to be present at the location during scheduled work hours. Kelowna offers a wonderful quality of life with its stunning lakeside setting, outdoor recreational opportunities, and growing economy.
Key Responsibilities
As a Food Services Manager at Marble Slab Creamery, you will play a crucial role in the success of our store. Your responsibilities will encompass a wide range of operational, financial, and leadership duties that ensure the smooth functioning of our ice cream parlor while maintaining high standards of customer service and product quality.
Financial Management
You will be responsible for analyzing budgets to boost and maintain the restaurant’s profits. This involves planning budgets, monitoring revenues and expenses, and making informed financial decisions that contribute to the overall profitability of the location. Your financial acumen will help ensure the long-term success of the business.
Operational Oversight
Daily operations evaluation and planning will be a significant part of your role. You’ll need to organize and maintain daily operations, ensuring that all aspects of the store run smoothly and efficiently. This includes directing and controlling daily activities, maintaining inventory levels, and ensuring that all equipment and facilities are properly maintained.
Staff Management
You will be responsible for recruiting, hiring, and supervising staff and/or volunteers. This includes training staff members to ensure they meet the company’s standards for customer service, food safety, and operational procedures. You’ll also manage staff and assign duties, ensuring that all team members understand their responsibilities and have the resources they need to perform their jobs effectively.
Customer Service Excellence
Providing exceptional customer service is paramount at Marble Slab Creamery. As the manager, you’ll be expected to model excellent customer service and ensure your team follows suit. This includes addressing customer requests and complaints in a timely and professional manner, as well as resolving any issues that may arise during business hours.
Marketing and Sales
You will participate in marketing plans and implementation, helping to promote our products and drive sales. This includes developing and implementing marketing strategies to attract new customers and retain existing ones. You’ll also determine the merchandise and services to be sold, staying attuned to customer preferences and market trends.
Market Research
Studying market research and trends will help you understand consumer demand and potential sales volumes. You’ll analyze the effect of competitors’ operations on our sales and make informed decisions about pricing, promotions, and product offerings to maintain our competitive edge in the Kelowna market.
Health and Safety Compliance
Ensuring health and safety regulations are followed is a critical responsibility. You’ll need to maintain a clean and safe environment for both customers and staff, implement proper food handling procedures, and ensure compliance with all relevant health and safety regulations and standards.
Supply Chain Management
Organizing and maintaining inventory will require careful attention to detail. You’ll need to manage supply shortages effectively, ensuring that popular items are always available while minimizing waste and controlling costs. This involves monitoring inventory levels, placing orders with suppliers, and receiving and storing products properly.
Problem Resolution
As the manager, you’ll be the first point of contact for resolving issues that may arise. This includes addressing customer complaints, handling staffing challenges, resolving equipment malfunctions, and finding creative solutions to unexpected problems that could impact store operations.
Qualifications and Requirements
While specific education and experience requirements were not specified in the job posting, we are looking for candidates with strong leadership skills, excellent communication abilities, and a passion for customer service. Previous experience in food service management or a related field would be considered an asset, but we are open to training motivated individuals who demonstrate potential.
Why Work in Kelowna?
Kelowna is a vibrant city located in the heart of British Columbia’s Okanagan Valley. Known for its stunning natural beauty, outdoor recreational opportunities, and growing economy, Kelowna offers an excellent quality of life. The city boasts a mild climate, beautiful lakefront, numerous parks, and a thriving arts and culture scene. As one of Canada’s fastest-growing cities, Kelowna provides numerous opportunities for career advancement and professional development.
Immigrant Support
As an immigrant-friendly employer, we understand the unique challenges faced by newcomers to Canada. We are committed to providing a supportive work environment where diverse backgrounds and perspectives are valued. Our team includes staff from various cultural backgrounds, and we encourage applications from individuals who are new to Canada and looking to establish themselves in the workforce.
What We Offer
While specific benefits were not detailed in the job posting, Marble Slab Creamery is committed to providing competitive compensation and a positive work environment. As a full-time employee, you can expect to receive a competitive hourly wage, opportunities for advancement, and the chance to be part of a fun and dynamic team. We value our employees and strive to create a workplace where people feel appreciated and motivated to succeed.
How to Apply
Who can apply for this job?
The employer accepts applications from: Canadian citizens and permanent or temporary residents of Canada, other candidates, with or without a valid Canadian work permit.
Application Process
To apply for this Food Services Manager position at Marble Slab Creamery in Kelowna, BC, interested candidates should submit their resume and cover letter highlighting their relevant experience and qualifications. Please include references from previous employers, particularly those who can speak to your leadership abilities and customer service skills.
Next Steps
Shortlisted candidates will be contacted for an interview, which may include both in-person and virtual components. The interview process will assess your knowledge of food service operations, leadership abilities, and customer service approach. Successful candidates may be required to complete a practical demonstration of their management skills during the final stages of the hiring process.
Start Date
This position starts as soon as possible, with one vacancy currently available. We are looking for someone who can begin working promptly once the hiring process is completed. If you are an organized, customer-focused individual with a passion for food service management, we encourage you to apply for this exciting opportunity at Marble Slab Creamery.
Contact Information
For more information about this position, please contact the hiring manager at Marble Slab Creamery Kelowna. When applying, please reference Job Bank #3457801 to ensure your application is processed correctly. We look forward to reviewing your application and potentially welcoming you to our team!
