Visa Note
GONG CHA SCARBOROUGH welcomes applications from international candidates. If you are planning to relocate to Canada, this employer is open to considering applicants with or without valid Canadian work permits. However, it is essential to confirm your visa/work permit eligibility directly with the employer before applying. This is an excellent opportunity for immigrants seeking employment in Toronto’s vibrant food service industry.
About GONG CHA SCARBOROUGH
GONG CHA SCARBOROUGH is part of the renowned GONG CHA tea and beverage franchise, a beloved brand known for its quality beverages and exceptional customer service. Located in Scarborough, Ontario, our establishment is dedicated to providing outstanding tea and refreshment experiences to our diverse community. As we expand our operations, we are seeking a dedicated Food Service Supervisor to join our team and contribute to our continued success.
Job Overview
We are seeking a motivated and experienced Food Service Supervisor to oversee daily operations at our Scarborough location. This is a permanent, full-time position offering competitive compensation at $36.00 per hour. The successful candidate will play a crucial role in ensuring that our customers receive the highest quality beverages and service that GONG CHA is known for. This position is ideal for individuals with leadership experience in the food and beverage industry who are looking to grow their career in Canada.
Location and Work Environment
Our Scarborough location is situated at M1P 0B1 in Toronto, Ontario. The position requires on-site work, meaning you will be physically present at our establishment during your scheduled hours. Scarborough is a diverse and vibrant community with excellent transportation links, making it easily accessible from various parts of the Greater Toronto Area. Our work environment is fast-paced, customer-focused, and supportive of professional development and growth.
Compensation and Benefits
We offer a competitive hourly wage of $36.00 for this Food Service Supervisor position. The role is permanent and full-time, with a weekly commitment of 35 to 40 hours. While specific benefits are not detailed in this posting, GONG CHA is committed to providing fair compensation and a positive work environment. Additional details regarding benefits, including health coverage and other perks, will be discussed during the interview process for qualified candidates.
Work Schedule and Flexibility
This Food Service Supervisor position offers flexible hours to accommodate business needs and personal commitments. The exact schedule will be established based on operational requirements and will be discussed with the successful candidate. Our Scarborough location operates with various shifts throughout the week, including daytime, evening, and weekend hours. As a supervisor, you will have input in establishing work schedules for the team members you oversee.
Key Responsibilities
As Food Service Supervisor at GONG CHA SCARBOROUGH, you will have diverse responsibilities that encompass both operational leadership and team management. Your primary role will be to supervise and coordinate activities of staff who prepare and portion food and beverages. You will ensure that all products meet our quality standards while maintaining efficient operations. This leadership position requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.
Staff Management and Training
A significant aspect of this role involves training staff in job duties, sanitation procedures, and safety protocols. You will be responsible for onboarding new team members and providing ongoing training to ensure everyone is equipped with the knowledge and skills needed to excel in their positions. Your ability to effectively communicate and demonstrate proper techniques will be crucial in maintaining consistent quality across all beverage preparations and customer service interactions.
Inventory and Supply Management
Estimating ingredient and supplies required for meal preparation will be one of your key responsibilities. This involves forecasting needs based on historical sales data, upcoming promotions, and seasonal variations. You will maintain accurate records of stock levels, ensuring that we never run out of essential ingredients while minimizing waste and excess inventory. This financial stewardship aspect of the role contributes significantly to our operational efficiency and profitability.
Quality Control Assurance
Ensuring that food and service meet quality control standards is paramount at GONG CHA. As supervisor, you will conduct regular quality checks on beverage preparations, presentation, and customer service interactions. Your attention to detail will help maintain the high standards that customers expect from our brand. You will implement and monitor quality control procedures, address any deficiencies, and continuously seek opportunities to enhance the customer experience.
Customer Relations
Addressing customers’ complaints or concerns is an essential function of this supervisory role. You will serve as a point of contact for resolving any issues that may arise during business operations. Your ability to handle difficult situations with professionalism, empathy, and problem-solving skills will contribute to customer satisfaction and retention. Effective customer relations also involve gathering feedback and implementing improvements based on customer suggestions.
Record Keeping and Reporting
Maintaining records of stock, repairs, sales, and wastage is a critical administrative responsibility. You will be expected to document all relevant operational data accurately and systematically. Additionally, you will prepare and submit regular reports to management regarding performance metrics, inventory levels, staffing needs, and other operational factors. These reports provide valuable insights that inform business decisions and strategic planning.
Schedule Management
Establishing work schedules for your team will be one of your ongoing responsibilities. You will need to create fair and efficient schedules that meet business needs while considering employee availability, preferences, and labor regulations. This aspect of the role requires strong organizational skills and the ability to balance multiple competing priorities effectively. As a supervisor of 1 to 2 people, your scheduling decisions will directly impact daily operations.
Qualifications and Requirements
While specific education and experience requirements are not detailed in this posting, successful candidates typically demonstrate prior supervisory experience in the food and beverage industry. Strong leadership skills, effective communication abilities, and knowledge of food safety and sanitation standards are essential. Proficiency in inventory management, basic financial tracking, and customer service principles is also highly valued. Candidates with experience in the tea or beverage industry will have a competitive advantage.
Language Proficiency
Specific language requirements are not specified for this position. However, as a supervisor in a diverse Toronto community, strong communication skills in English are essential. Additional language abilities, particularly Mandarin or other languages common in Scarborough, may be beneficial when interacting with customers and team members. Our establishment serves a diverse customer base, and multilingual capabilities can enhance the customer experience and team cohesion.
Start Date and Application Process
This Food Service Supervisor position is scheduled to commence on June 1, 2026. We are accepting applications now to allow sufficient time for the recruitment and onboarding process. Interested candidates should submit their applications through the appropriate channels as specified in the application instructions. We encourage early applications to ensure consideration for this opportunity.
Who Can Apply
GONG CHA SCARBOROUGH welcomes applications from diverse candidates, including Canadian citizens, permanent residents of Canada, and temporary residents. We are particularly interested in candidates with or without valid Canadian work permits who are looking to relocate to Canada. This inclusive approach reflects our commitment to building a diverse workforce that represents the multicultural community we serve in Scarborough.
Immigrant Support and Integration
We understand that relocating to a new country presents unique challenges, and we are committed to supporting immigrant employees in their transition to Canada and our organization. While specific integration programs may not be detailed in this posting, our team culture emphasizes mutual support and professional development. We welcome candidates who are eager to contribute their skills and experiences while growing professionally within our company.
Career Growth Opportunities
This Food Service Supervisor position offers potential for career advancement within GONG CHA’s network of locations. As a growing franchise, we regularly promote from within and provide opportunities for qualified supervisors to advance to management positions. The experience gained in this role can serve as a solid foundation for a long-term career in the food and beverage industry, both within our organization and beyond.
How to Apply
To apply for this Food Service Supervisor position at GONG CHA SCARBOROUGH, please follow the application instructions provided through the Job Bank posting #3460096. Ensure that your application highlights your supervisory experience, relevant skills, and understanding of food service operations. Candidates should be prepared to discuss their availability starting from June 1, 2026, and their eligibility to work in Canada. We look forward to reviewing your application and potentially welcoming you to our team.
Contact Information
For additional questions about this position or the application process, please refer to the contact information provided in the Job Bank posting. All inquiries regarding visa/work permit eligibility should be directed directly to the employer. We encourage interested candidates to submit their applications promptly, as this is a time-sensitive opportunity with a planned start date of June 1, 2026.
