Important Visa Note
This position is eligible for a Certificate of Sponsorship for skilled worker visas. However, all international applicants must verify their eligibility with the employer directly. The Certificate of Sponsorship does not guarantee visa approval, and applicants should ensure they meet all UK visa requirements before applying.
Job Details
Job Title: Emergency Medical Advisor (999 Call Handler) – Medway
Company: SECamb
Location: Medway Emergency Operations Centre, Bredgar Road, Gillingham, ME8 6PL
Salary: £24,937 to £26,598 per annum (NHS Agenda for Change Section 2 + NHS Unsocial Hours)
Employment Type: Permanent
Working Pattern: Full-time, Part-time
Application Deadline: 07 December 2025
Reference Number: 278-999CHM-1711-JG
Certificate of Sponsorship: Available
Job Summary
Your NHS needs YOU! Our 999 Emergency Call Handlers (Emergency Medical Advisors) are people from all walks of life, different backgrounds and age groups, who share common qualities. As the first person patients speak to when they call 999 in an emergency, you’ll play a vital role in providing immediate assistance and reassurance during critical moments.
What makes a great 999 Emergency Call Handler? Our team members are caring and empathetic, possess excellent communication skills, and are happy to work flexibly in a demanding environment. If you remain calm under pressure, are good at problem-solving, and have excellent interpersonal skills with an empathetic nature, this role could be ideal for you.
Main Duties of the Job
As a SECAmb 999 Emergency Call Handler, you are the first point of contact for patients in emergency situations. Your responsibilities include ensuring the correct information is obtained from callers while offering advice or reassurance, sometimes under difficult circumstances. You will enter details into a computer system about the patient and their condition, which categorizes the seriousness of their illness or injury.
This information ensures patients receive the most appropriate care, which may include an emergency ambulance response, a telephone assessment by a clinician, a referral to an alternative care pathway, or self-care advice. You’ll be trained to use the NHS Pathways system to provide assistance in various situations, from minor illness to life-threatening emergencies.
We provide comprehensive training in a warm, friendly environment in our Emergency Call Centres. The training program is full-time, even for part-time applicants, and consists of 9 weeks total training. It includes 3 weeks of Monday to Friday classroom training, followed by 6 weeks of observing and mentoring within the working environment before you go “live”. The training is designed to fully support your transition to independent call handling.
About Us
As a 24/7 service, this role involves working a varied shift pattern including earlies, lates, nights, and weekends on a rota basis. These rotas are fixed to ensure safe provision to our patients. If you have a requirement to work nights ONLY, this can also be accommodated.
For a detailed insight into the Call Handler role, please see the information slides attached to this advert. SECamb is committed to providing excellent emergency services and values the contribution of each team member in delivering high-quality patient care.
What We Offer
We provide a comprehensive benefits package designed to support our employees:
- Competitive salary of £24,937 – £26,598 per annum
- Unsocial hours enhancements – For hours worked between 8pm and 6am Monday-Friday and all-day Saturday, you’ll earn approximately £16.62 per hour. For Sundays and Public Holidays, you’ll earn approximately £20.80 per hour.
- 35 days’ annual leave inclusive of Bank Holidays (pro rata)
- Flexible working hours on a rota pattern
- Free parking
- Blue Light discount card
- Generous NHS Pension Scheme
- Award-winning Wellbeing hub
- Staff networks
- Training and development opportunities
- Salary Sacrifice schemes for cars or push bikes
- Access to occupational health services
- Enhanced DBS check
- Bonus schemes
Person Specification
Qualifications
Essential
- Educated to GCSE or Functional Skills level with fundamental Maths, English, and ICT skills, OR evidence within previous employment that you have used Maths and English to GCSE level or higher
Desirable
- Level 2 in Customer Service or Health and Social Care
Experience
Essential
- Previous experience working and communicating with the public
- Ability to communicate with a variety of different people and build rapport
Desirable
- Experience of working in a computer-based role with strong IT skills
- Previous experience working in a team or with stakeholders across a range of settings
Interview Process
The interview process consists of 6 Multi Mini Interviews (MMI’s), a call listening element, and a tour of the Emergency Operations Centre. Prior to the assessment day, you will be asked to complete an online Psychometric test. All successful applicants will be required to undertake an Enhanced DBS check for adults and children.
How to Apply
To apply for this position, please follow these steps:
- Verify your visa eligibility with the employer before submitting your application
- Prepare all required documents including your CV, qualifications certificates, and proof of eligibility to work in the UK
- Complete the application via the NHS Jobs website
- Include a cover letter highlighting your relevant experience and explaining why you are suitable for this role
- Ensure you submit your application before the closing date of 07 December 2025
For questions about the application process or the role, contact Joline Gunn (Recruitment Advisor) at [email protected].
Contact Information
For questions about the job, contact:
Joline Gunn (Recruitment Advisor)
Email: [email protected]
Phone: Not provided
Employer Website: https://www.secamb.nhs.uk/
Supporting Documents
The following supporting documents are available for download:
- Call Handler JD & Person Specification.pdf (PDF, 139 KB)
- EMA Full Time Rota.pdf (PDF, 158 KB)
- EMA Part Time Rota.pdf (PDF, 79 KB)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A submission for Disclosure will be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. All successful applicants will be required to undergo an Enhanced DBS check for adults and children.
Additional Information for International Applicants
Applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. From 6 April 2017, skilled worker applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.
Please note that while this employer offers a Certificate of Sponsorship, the final decision on visa approval rests with UK Visas and Immigration. We recommend thoroughly reviewing the UK government’s guidance on skilled worker visas before applying.
Equal Opportunities
SECamb is committed to equality of opportunity and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. We aim to have a diverse workforce that reflects the communities we serve.
Privacy Notice
For information on how your data will be processed, please refer to SECamb’s privacy notice available at https://www.secamb.nhs.uk/privacy-statement/.
Further Information
For additional information about this role or SECamb as an organization, please visit our website or contact the recruitment advisor using the details provided above. We are committed to providing a supportive and inclusive working environment where all employees can develop their skills and contribute to saving lives in our communities.
Reference Number
When applying, please ensure you reference the position correctly using the reference number: 278-999CHM-1711-JG.
Date Posted
This position was posted on 17 November 2025.
Pay Scheme
This position is paid under the NHS Agenda for Change pay scheme at Band 3.
