About IoT Pay Technologies Inc.
IoT Pay Technologies Inc. is an innovative company operating in the retail technology sector, located in Burnaby, British Columbia. We are dedicated to providing cutting-edge payment solutions and retail technology services to our clients across Canada. As we continue to expand our operations, we are seeking a dynamic and experienced Customer Service Manager to join our team and help us deliver exceptional service to our growing customer base.
Job Overview
We are currently seeking a Customer Service Manager – Retail to join our team at our Burnaby location. This is a permanent, full-time position offering competitive compensation of $41.00 per hour for 30 hours per week. The ideal candidate will have experience in retail management, customer service, and team leadership, with a passion for delivering exceptional customer experiences.
Location and Work Environment
The position is located at 5589 Byrne Road, suite 214, Burnaby, BC V5J 3J1. This is an on-site position, requiring the successful candidate to work from our office location. Burnaby is a vibrant city in the Lower Mainland of British Columbia, offering excellent amenities, transportation connections, and a diverse community that welcomes newcomers from around the world.
Position Details
This is a permanent, full-time employment opportunity that starts as soon as possible. The position offers 30 hours of work per week at an hourly rate of $41.00. There is one vacancy available for this role, and we are looking for someone who can make a significant contribution to our team and company culture.
Key Responsibilities
As a Customer Service Manager – Retail at IoT Pay Technologies Inc., you will be responsible for overseeing daily operations and ensuring that our customers receive exceptional service. Your key responsibilities will include evaluating daily operations to identify areas for improvement, planning and organizing daily activities to ensure smooth workflow, and managing staff by assigning duties and monitoring performance.
Operational Management
You will be responsible for developing and implementing effective marketing strategies to enhance our service offerings and increase customer satisfaction. Additionally, you will plan budgets and monitor revenues and expenses to ensure financial efficiency. Determining staffing requirements based on business needs and ensuring adequate coverage at all times will be a critical aspect of your role.
Customer Relations
Addressing and resolving issues that arise is a fundamental part of this position. You will handle customer requests, complaints, and inquiries in a professional and timely manner. Your ability to navigate challenging situations and find satisfactory solutions will be essential in maintaining our company’s reputation for excellent customer service.
Team Leadership
You will be responsible for recruiting, hiring, and supervising staff and/or volunteers as needed. This includes conducting interviews, onboarding new team members, providing ongoing training and support, and fostering a positive work environment that encourages professional growth and teamwork.
Required Qualifications
While specific education and experience requirements are not explicitly stated, we are looking for candidates with proven experience in customer service management or retail supervision. A strong background in team leadership, operational planning, and customer relations is essential. The ideal candidate will demonstrate excellent communication skills, problem-solving abilities, and a customer-focused approach to their work.
Additional Skills
Experience with budget planning and financial management would be highly valued. Knowledge of marketing strategies and implementation will also be beneficial. Candidates with experience in technology companies or payment processing systems may have an advantage, but we are primarily interested in finding someone with exceptional customer service management skills.
Benefits
While specific benefits are not detailed in the job posting, IoT Pay Technologies Inc. is committed to providing a comprehensive compensation package that includes competitive wages and opportunities for professional development. We value our employees and strive to create a work environment that supports work-life balance and recognizes contributions to our team’s success.
Visa and Work Permit Information
IoT Pay Technologies Inc. welcomes applications from all qualified candidates, including Canadian citizens, permanent residents, temporary residents of Canada, and international candidates with or without valid Canadian work permits. However, it is important to note that applicants must confirm their visa and work permit eligibility directly with the employer during the application process.
Immigrant Support
We understand that relocating to a new country can present unique challenges. While we cannot provide immigration services, we are committed to supporting our international employees throughout the hiring process and beyond. We encourage qualified candidates from diverse backgrounds to apply, as we believe that a diverse team brings valuable perspectives and experiences to our organization.
How to Apply
To apply for this position, please follow the application instructions provided on the Job Bank posting #3461702. While specific application instructions are not detailed in the job posting, interested candidates should prepare a comprehensive resume highlighting their relevant experience in customer service management, team leadership, and retail operations.
Application Materials
Your application should include a cover letter that outlines your interest in the position and how your skills and experience align with our company’s needs. Be sure to include specific examples of how you have successfully managed teams, resolved customer issues, and improved operational efficiency in previous roles.
Selection Process
Once your application is received, it will be reviewed by our hiring team. Selected candidates will be contacted for an interview, which may be conducted in person or via video conference, depending on the candidate’s location. The interview process will assess your qualifications, experience, and fit with our company culture and values.
About Burnaby, BC
Burnaby is a thriving city located in the Lower Mainland of British Columbia, just east of Vancouver. It offers a diverse and welcoming community with excellent amenities, including shopping centers, parks, recreational facilities, and educational institutions. The city has a robust public transportation system, making it easy to commute within the city and to other parts of the Lower Mainland.
Living in Burnaby
Burnaby offers a high quality of life with affordable housing options compared to other major Canadian cities. The city boasts excellent schools, healthcare facilities, and numerous cultural and recreational opportunities. For immigrants relocating to Canada, Burnaby provides a supportive environment with various community services and programs designed to help newcomers integrate into Canadian society.
Economic Opportunities
Burnaby is home to a diverse economy with strong sectors in technology, healthcare, education, and retail. The city’s strategic location and excellent transportation links make it an attractive destination for businesses and professionals alike. With a growing job market and numerous career opportunities, Burnaby is an excellent place for immigrants seeking to establish their careers in Canada.
Conclusion
IoT Pay Technologies Inc. is excited to welcome a new Customer Service Manager to our team. This position offers an excellent opportunity for qualified candidates to apply their skills in a dynamic and supportive work environment. We value diversity and are committed to creating an inclusive workplace where all employees can thrive and contribute to our company’s success.
Contact Information
For more information about this position or to submit your application, please refer to the Job Bank posting #3461702. We thank all applicants for their interest; however, only those selected for an interview will be contacted. IoT Pay Technologies Inc. is an equal opportunity employer and welcomes applications from all qualified candidates.
