Visa Note
While this employer offers a certificate of sponsorship for eligible candidates, applicants must verify their specific visa eligibility requirements directly with St Stephen’s Health Centre before applying. The certificate of sponsorship is subject to meeting UK Visas and Immigration requirements and does not guarantee visa approval.
About St Stephen’s Health Centre
St Stephen’s Health Centre is an NHS healthcare provider committed to delivering excellent patient care in partnership with our local community. We are a friendly, dedicated team working together to promote and support health and wellbeing throughout Tower Hamlets. Our centre provides a caring, kind, and respectful environment for both patients and staff, making it an ideal workplace for healthcare professionals seeking meaningful careers in the UK.
Job Summary
Are you someone who thrives in a fast-paced environment and derives satisfaction from helping others? If so, the Clinical Administrator position at St Stephen’s Health Centre may be the perfect opportunity for you. This role is essential to the smooth functioning of our healthcare facility, requiring someone with excellent organisational skills and a passion for patient care.
Location and Working Environment
The position is based at our modern facility located at 12 William Place, London, E3 5ED. Our health centre is easily accessible by public transport and serves a diverse community in the heart of East London. The working environment is professional yet supportive, with a team culture that values collaboration and mutual respect.
Salary and Benefits
We offer a competitive salary ranging from £14.00 to £14.42 per hour, depending on relevant experience. This is a permanent position with opportunities for career progression within the NHS. Additional benefits may include access to NHS pension schemes, generous annual leave, and opportunities for continuous professional development.
Working Pattern
We offer flexible working arrangements to suit different lifestyles and commitments. This position is available on a full-time, part-time, or flexible working pattern basis, allowing candidates to find a schedule that works best for them. The exact working hours will be discussed during the interview process based on business needs and candidate preferences.
Primary Responsibilities
As a Clinical Administrator, you will coordinate clinical appointments efficiently, ensuring smooth patient flow throughout the practice. You will be responsible for managing the clinical room rota, scheduling weekly and monthly rotations to optimise resource allocation. Your role will include assisting with online Patient Access systems, handling patient registrations and de-registrations in accordance with NHS guidelines.
Document Management
A key aspect of this role involves comprehensive document management using the EMIS electronic patient record system. You will process prescription requests, handle all DNA (Did Not Attend) letters according to current policy, and manage Out of Hours notifications and Death notifications within practice guidelines. Attention to detail and accuracy in documentation is essential for maintaining patient safety and continuity of care.
Communication and Support
You will act as a primary point of contact for patient queries directed to the clinical team, providing professional and courteous responses. The role requires processing incoming and outgoing email and post efficiently, ensuring timely communication between patients, healthcare professionals, and external organisations. You will also provide general administrative support to clinical staff as requested.
Secondary Responsibilities
In addition to your primary duties, you may be called upon to support the wider administrative, coding, and reception teams during staff absences. This includes answering incoming phone calls, transferring calls appropriately, or handling caller requests directly while signposting patients to the correct services. You may also process referrals to external agencies such as secondary or community care using the electronic referral system (ERS).
Essential Qualifications
To be considered for this position, you must hold GCSE grade A to C in both English and Mathematics or equivalent qualifications. These foundational academic requirements demonstrate your ability to handle numerical data and communicate effectively in a healthcare environment. Additional qualifications in healthcare administration or related fields would be advantageous but are not mandatory for this role.
Essential Experience
Candidates must possess 1-3 years of experience working in a healthcare setting. This experience should demonstrate your familiarity with the unique requirements and challenges of working in a clinical environment. Experience with electronic patient record systems, particularly EMIS, would be highly advantageous. Your background should show reliability, attention to detail, and the ability to work effectively both independently and as part of a team.
Person Specification
We are looking for candidates who demonstrate excellent organisational skills with the ability to manage multiple priorities in a busy healthcare environment. Strong written and verbal communication skills are essential, as you will interact with patients, colleagues, and external organisations daily. You should be proficient in using IT systems, particularly Microsoft Office applications and electronic health record systems.
Certificate of Sponsorship Information
St Stephen’s Health Centre is pleased to offer a certificate of sponsorship to eligible international candidates who meet the Skilled Worker visa requirements in the UK. This sponsorship is subject to verification of your qualifications, experience, and right to work in the United Kingdom. Applications from international healthcare professionals are welcomed and considered alongside all other applications.
Disclosure and Barring Service Check
This position is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, requiring a Disclosure and Barring Service (DBS) check to verify any previous criminal convictions. The successful candidate will be required to undergo this enhanced vetting process before commencing employment. All information provided will be handled in strict confidence and in accordance with data protection regulations.
How to Apply
To apply for this position, please visit the NHS Jobs website and search for reference number A3190-25-0013. Complete the online application form, ensuring you provide detailed information about your qualifications, experience, and right to work in the UK. International applicants should include information about their visa status and any existing sponsorship arrangements.
Application Checklist for International Candidates
Before applying, international candidates should: 1) Verify eligibility for Skilled Worker visa sponsorship with UK Visas and Immigration, 2) Prepare certified translations of any educational certificates not in English, 3) Obtain criminal record certificates from all countries where you have resided for 12+ months in the past 10 years, 4) Ensure your professional qualifications are recognised in the UK if applicable, and 5) Contact Adam Hayes at [email protected] with any specific sponsorship-related questions.
Closing Date
The closing date for applications is 21 November 2025. Early application is encouraged as we may begin reviewing applications before this date. Shortlisted candidates will be contacted within two weeks of the closing date regarding interview arrangements. Due to the volume of applications we receive, we are unable to provide individual feedback to unsuccessful candidates.
Contact Information
For questions about this position or the application process, please contact Adam Hayes, Operations Manager, at [email protected]. Please include the job reference number A3190-25-0013 in your email subject line. While phone contact information is not provided, email inquiries will be responded to within 3-5 working days.
Further Information
For more information about working in the NHS and the certificate of sponsorship process, please visit the UK Visas and Immigration website at https://www.gov.uk/government/organisations/uk-visas-and-immigration. St Stephen’s Health Centre is committed to equality, diversity, and inclusion in the workplace and welcomes applications from all suitably qualified candidates regardless of background.
Privacy Notice
By applying for this position, you consent to the processing of your personal data in accordance with St Stephen’s Health Centre’s privacy policy. Your information will be used solely for recruitment purposes and will be retained in accordance with data retention policies. For our full privacy notice, please visit http://www.ststephenstowerhamlets.nhs.uk/gdpr/.
