About PlanNet Logix Inc.
PlanNet Logix Inc. is a dynamic and growing company located in the vibrant city of Richmond, British Columbia. We specialize in delivering exceptional client solutions and are seeking a dedicated Client Success Manager to join our team. Our company values diversity and welcomes applications from candidates of all backgrounds, including immigrants and those relocating to Canada.
Position Overview
We are looking for an experienced Client Success Manager to lead our daily operations and drive client satisfaction. This permanent full-time position offers an excellent opportunity for career growth and professional development in the Canadian market. The successful candidate will play a crucial role in maintaining and enhancing our client relationships while managing our sales team.
Job Location
The position is based at our office located at 13700 Mayfield Place, Richmond, BC V6V 2E4. Richmond offers an exceptional quality of life with easy access to Vancouver, beautiful natural surroundings, and a diverse multicultural community that makes it an ideal location for newcomers to Canada.
Salary and Compensation
We offer a competitive annual salary ranging from $60,000 to $85,000, negotiable based on experience and qualifications. This position requires 35 to 40 hours per week, providing stable employment with opportunities for advancement.
Employment Type
This is a permanent full-time position starting as soon as possible. We understand the challenges faced by immigrants and relocating professionals, and we are committed to providing a supportive work environment that helps you establish yourself in Canada.
Who Can Apply
We welcome applications from Canadian citizens, permanent residents, temporary residents of Canada, and international candidates with or without a valid Canadian work permit. Our company is experienced in supporting immigration processes and helping qualified candidates navigate Canadian work authorization requirements.
Key Responsibilities
Daily Operations Management
As Client Success Manager, you will direct and control daily operations, evaluating performance metrics and ensuring smooth workflow. You will be responsible for planning and organizing operational activities to maximize efficiency and client satisfaction.
Policy Implementation
You will establish and implement policies and procedures for staff, creating a structured work environment that promotes excellence and consistency in client service delivery.
Financial Management
The role includes planning and controlling budget and inventory, ensuring responsible financial management while maintaining high service standards.
Marketing and Advertising
You will manage contracts for advertising or marketing strategies, working to enhance our company’s visibility and market presence in the Canadian business landscape.
Team Leadership
A crucial aspect of this position involves hiring, training, and supervising staff. You will mentor and develop team members, fostering a positive work culture that values diversity and inclusion.
Client Relations
You will address customers’ complaints or concerns promptly and professionally, turning challenges into opportunities to strengthen client relationships and demonstrate our commitment to excellence.
Sales Leadership
Leading the sales team in building relationships with business clients and managing negotiations of sales contracts will be a key responsibility. Your expertise will drive revenue growth and expand our client base.
Comprehensive Benefits Package
Health and Wellness Benefits
We offer a complete health care plan, dental plan, and vision care benefits to ensure you and your family’s well-being. Life insurance provides additional security for you and your loved ones.
Financial Benefits
Our Registered Retirement Savings Plan (RRSP) helps you plan for your future in Canada, while mileage reimbursement supports your travel requirements for business purposes.
Work-Life Balance
We provide paid time off for volunteering or personal days, recognizing the importance of community engagement and personal well-being. Free parking is available at our location for your convenience.
Additional Perks
Other benefits include professional development opportunities, networking events, and support for your integration into the Canadian business community.
Ideal Candidate Profile
We are seeking candidates with proven experience in client success management, team leadership, and operational oversight. While specific education requirements are flexible, relevant experience in similar roles is essential. We value diverse international experience and understand the unique perspectives that immigrants bring to our organization.
Support for Newcomers to Canada
We recognize that relocating to a new country can be challenging. Our company provides support with settlement services, Canadian business culture orientation, and networking opportunities within the local business community. We have experience working with professionals from various international backgrounds and understand the visa sponsorship process.
Career Development Opportunities
This position offers excellent opportunities for career advancement within our growing company. We invest in our employees’ professional development through training programs, mentorship, and exposure to various aspects of our business operations.
Richmond, BC – An Ideal Location
Richmond offers an exceptional quality of life with its diverse community, excellent public transportation, proximity to Vancouver International Airport, and abundant recreational opportunities. The city’s multicultural environment makes it particularly welcoming for immigrants and their families.
Application Process
Interested candidates are encouraged to apply through our online portal or by submitting their resume and cover letter to our HR department. We review applications on a rolling basis and encourage early submission.
Visa and Work Permit Information
While we are open to hiring international candidates, applicants must confirm their visa/work permit eligibility. We have experience with LMIA processes and can provide guidance to qualified candidates regarding Canadian immigration pathways.
Why Choose PlanNet Logix Inc.
We pride ourselves on being an inclusive employer that values diversity and supports professional growth. Our company culture emphasizes teamwork, innovation, and client satisfaction, making us an ideal workplace for professionals building their careers in Canada.
Join Our Team
If you are a motivated professional with experience in client success management and are looking to establish your career in Canada, we encourage you to apply. This position offers stability, growth potential, and the opportunity to become part of a supportive team in one of Canada’s most desirable locations.
Contact Information
For more information about this position or to discuss your eligibility, please contact our HR department. We are happy to answer questions about the role, our company, and the support we provide to international candidates relocating to Canada.
Equal Opportunity Employer
PlanNet Logix Inc. is an equal opportunity employer committed to diversity and inclusion in the workplace. We welcome applications from all qualified individuals regardless of nationality, ethnicity, religion, gender, or immigration status.
