Visa Note for International Applicants
This position is eligible for a Certificate of Sponsorship for skilled workers who require sponsorship to work in the UK. However, all applicants must verify their eligibility directly with the employer, as immigration requirements can be complex and subject to change. Please note that having a sponsorship offer does not guarantee visa approval.
About the Position
An exciting opportunity has arisen to join ELM Alliance LTD as a Centre Lead. We are a GP federation that promotes a high level of patient care and respect within the team. This is an excellent opportunity for enthusiastic and motivated individuals to work as part of our large team delivering the GP Extended Access Service on behalf of all member GP practices of ELM Alliance.
As a Centre Lead, you will play a crucial role in supporting the Service Coordinator in coordinating the day-to-day management of one of our Clinical hubs during the GP Extended Access Service. This position offers various contracted hours, with up to 25 hours per week available.
About ELM Alliance LTD
ELM Alliance Ltd was formed by the GP Practices in 2017 and has approximately 250 people working for us and with us. We deliver NHS services to the patients of Redcar, Cleveland and Middlesbrough and are wholly owned by the local GP Practices. Our services include primary care general practice, services to care homes and community services such as dermatology.
The landscape is changing; both the way we interact with patients and the local structures. It is an exciting and dynamic time to work with General Practice, other NHS providers and the voluntary sectors. We are committed to providing high-quality care to our patients while supporting the professional development of our staff.
Job Details
Job Title: Centre Lead
Company: ELM Alliance LTD
Location: Multiple locations including Hirsel Medical Centre (5 Trinity Mews, North Ormesby, Middlesbrough, Cleveland, TS3 6AL), West Dyke Road (Redcar, Cleveland, TS10 4NW), and One Life (Linthorpe Road, Middlesbrough, Cleveland, TS1 3QY)
Salary: £12.80 to £14.25 per hour
Employment Type: Permanent
Working Pattern: Part-time
Application Deadline: 15 October 2025
Reference Number: B0258-25-0058
Key Responsibilities
The Centre Lead will support the Service Coordinator in managing day-to-day activities across the clinical hubs. This includes coordinating clinical and non-clinical staff and acting as a first point of contact for problems or queries during service hours.
Your key responsibilities will include contributing to the training and induction of locum and new staff, coordinating equipment and supplies, handling day-to-day problem-solving including IT issues, and maintaining accurate records of staff hours worked.
Daily Duties
You will be responsible for circulating information about operational policies, liaising with other Centre leads and Service Co-ordinators to ensure efficient service delivery, and actively contributing to the implementation of escalation and emergency plans at service level.
The role also involves providing emergency cover for Receptionist shifts at GP Extended hours and Out of hours hubs, supporting the Head of Operational Management in ensuring services run within budget, and gathering data for regular audits to support service delivery and review.
Clinical Management
As Centre Lead, you will support the receptionists in processing personal and telephone requests for appointments, visits, and telephone consultations. You’ll ensure that all doctors’ bags and emergency drugs are fully stocked each shift and that the emergency trolley is fully maintained with any used items replaced promptly.
You’ll facilitate effective communication between patients, members of the primary health care team, secondary care, and other associated healthcare agencies. This involves initiating contact with and responding to requests from patients, team members, and healthcare providers.
Person Specification: Experience
Essential Experience:
• Experience of working in a Healthcare setting
• Experience in Systm One
• Experience of communicating and managing people
• Experience of working in teams and able to promote a team spirit
• Working in a computer environment and solving problems
• Experience of working with members of the public
Person Specification: Skills and Knowledge
Essential Skills and Knowledge:
• A solutions focused approach
• Intelligent with a fast learning ability
• Excellent communication (oral and written) and inter-personal skills
• Ability to multitask
• Ability to listen and empathise
• Delegation and empowerment of staff
• Excellent IT skills
Additional essential skills include leadership abilities, good time management, computer literacy, problem-solving capabilities, negotiating skills, conflict management abilities, adaptability, innovation, enthusiasm, and the ability to work well under pressure.
Person Specification: Qualifications
Essential Qualifications:
• Educated to GCSE level or higher
• NVQ Level 3 or equivalent
The ideal candidate will have a solutions-focused approach and be able to demonstrate the ability to implement and execute plans effectively. You should have a good sense of humour, be personable and affable, while maintaining professionalism at all times.
How to Apply
Application Instructions: Apply via the NHS Jobs website.
Checklist for International Applicants:
1. Verify your eligibility for a UK Skilled Worker visa with the employer
2. Prepare your CV highlighting relevant healthcare experience and qualifications
3. Gather required documentation (passport, qualifications certificates, proof of English language proficiency if applicable)
4. Prepare a cover letter explaining why you are suitable for this role
5. Complete the online application form on the NHS Jobs website
6. Contact Manisha Mol Manoj ([email protected]) for any questions about the application process or sponsorship
Additional Information
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. From 6 April 2017, skilled worker applicants have had to present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years.
Working in the UK
The UK offers excellent career opportunities in healthcare, with competitive salaries and comprehensive benefits. As an employee of ELM Alliance LTD, you will be part of the National Health Service (NHS), one of the largest employers in the world.
We value diversity and inclusion in our workplace and welcome applications from candidates of all backgrounds. The successful candidate will join our team in making a positive difference to the lives of entire communities through the delivery of high-quality healthcare services.
Contact Information
For questions about the job, contact:
Manisha Mol Manoj (HR Associate)
Email: [email protected]
Phone: Not provided
Employer Website: https://www.elmalliance.co.uk/
ELM Alliance Ltd is an equal opportunities employer and welcomes applications from all suitable candidates regardless of race, gender, disability, religion, sexual orientation, or age.
