Visa Note
While this employer offers a Certificate of Sponsorship for eligible candidates, all applicants must verify their visa/work permit eligibility directly with the employer before applying. Immigration policies may change, and final approval is subject to UK Visas and Immigration requirements.
About De Winton Field Practice
De Winton Field Practice is a well-established training practice located in Tonypandy, Wales, with a current patient list size of 9,500. We pride ourselves on providing high-quality primary care services in a modernized Health Centre environment. Our practice is home to four GP partners, four salaried GPs, and we regularly host GP Registrars and medical students who are training with us.
Our Team and Environment
We are a friendly, multi-disciplinary team that includes GPs, pharmacy technicians, practice nurses, Healthcare Assistants (HCAs), and administrative staff. The practice is located in a refurbished Health Centre with excellent facilities and a supportive working environment. We value teamwork, professional development, and providing compassionate care to our local community.
Position Overview
We are currently seeking a dedicated Care Navigator/Receptionist to join our administrative team. This is a permanent position offering both full-time and part-time options to suit the right candidate. The role is crucial to the smooth operation of our practice, serving as the first point of contact for our patients.
Working Hours
The position requires flexibility in working hours, with candidates expected to be available to work a set rota from Monday to Friday between 8:00 AM and 6:30 PM as part of their contracted hours. This requirement is not negotiable as it ensures adequate coverage during all practice operating hours. The practice can accommodate both full-time and part-time arrangements based on the successful candidate’s availability.
Benefits and Entitlements
We offer a competitive salary of £12.21 per hour, plus excellent benefits including 5 weeks of annual leave plus bank holidays (calculated as whole time equivalent for part-time employees). All leave entitlements are pro-rated based on the hours worked. We also provide opportunities for professional development within a supportive healthcare environment.
Key Responsibilities
The successful candidate will be responsible for a variety of essential administrative and reception duties, including:
- Dealing with patient enquiries face to face and via telephone
- Using the EMIS clinical system for patient management
- Scanning and document management using EMIS scan
- Handling prescriptions appropriately
- Receiving and recording requests for home visits
- Sorting and managing practice mail
- Processing patient registrations
- Handling payments for private medical services
- Managing various forms used within the practice
- Working with the reception team to ensure continuity of service
- Managing telephone and in-person messages
- Maintaining manual and computer record systems
- Chaperoning patients when requested by doctors
- Receiving and processing patient samples
- Booking emergency ambulance services when required
- Performing clinic administration including photocopying and faxing
- Supervising waiting room areas
Essential Qualifications
Applicants must possess a good general education to be considered for this position. While formal academic qualifications beyond this are not essential, candidates should demonstrate strong literacy and numeracy skills, as well as the ability to learn and use various computer systems effectively.
Desirable Qualifications
While not required, candidates with GCSE Grade 1 to C in English and Maths may have an advantage in this role. Additionally, experience of working in primary care or specifically in a GP setting is highly desirable. Knowledge of the EMIS GP system is also considered beneficial, though full training will be provided.
Essential Experience Requirements
The ideal candidate must always conduct themselves in a professional and courteous manner when interacting with patients, colleagues, and healthcare professionals. Strong IT skills are essential, including proficiency in Microsoft Word, Excel, and Outlook email. The ability to work effectively as part of a team to ensure reception tasks are completed in a timely manner is crucial.
Flexibility and Teamwork
This role requires a flexible individual who can provide cover for the duties of other team members during periods of staff absence, including holidays and sickness. Being a reliable team player who can adapt to changing circumstances is essential for maintaining the smooth operation of our practice services.
Desirable Experience
While not essential, previous experience in primary care settings is highly valued. This could include experience working in GP practices, hospitals, or other healthcare environments. Knowledge of the EMIS GP system is considered advantageous, as is the ability to speak Welsh, which would be beneficial for communicating with some patients in the community.
Location and Accessibility
De Winton Field Practice is located in Tonypandy Health Centre, situated on De Winton Field in Mid Glamorgan. The practice is approximately 40 minutes from Cardiff and benefits from good transport links. The postcode is CF40 2LE for those planning visits or commuting to the location.
Certificate of Sponsorship
We welcome applications from international candidates who require a Certificate of Sponsorship to work in the UK. Our practice is authorized to provide sponsorship for eligible skilled workers. For more information about visa requirements, please visit the UK Visas and Immigration website.
Disclosure and Barring Service Check
This position is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. As such, a submission for Disclosure will be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This is a standard requirement for all healthcare positions involving patient contact.
How to Apply
Apply via the NHS Jobs website. For international candidates specifically:
- Verify your visa eligibility with UK Visas and Immigration before applying
- Prepare all required documentation including qualifications and references
- Contact Christine Wise, Practice Manager, with any questions about sponsorship
- Email: [email protected] or call +44 1443 432112
- Complete the application form through the NHS Jobs portal
Contact Information
For questions about this position or the application process, please contact Christine Wise, Practice Manager, by email at [email protected] or by telephone at +44 1443 432112. We welcome inquiries from both local and international candidates who meet our requirements.
Application Deadline
The closing date for applications is 07 January 2026. We encourage interested candidates to apply as soon as possible, as we may begin reviewing applications before the deadline. Late applications cannot be considered due to the recruitment timeline.
About Our Practice
De Winton Field Practice has a current list size of 9,300 patients and employs a comprehensive team including 4 GP partners, 4 salaried GPs, a cluster pharmacist, a pharmacy technician, an established nursing team, and provides an onsite physio service and mental health nurse. We aim to provide high-quality primary care services to our community while supporting the training of future healthcare professionals.
Equal Opportunities
We are an equal opportunities employer and welcome applications from all suitably qualified candidates regardless of race, gender, religion, sexual orientation, or disability. We value diversity in our workforce and believe it contributes to providing better care for our diverse patient population.
Further Information
For more information about our practice, please visit our website at https://gpwales.co.uk. You can also find our privacy policy on this site, which outlines how we handle personal information during the recruitment process.
