Visa Note
This employer is open to hiring international candidates! Whether you’re a Canadian citizen, permanent or temporary resident of Canada, or a candidate from another country with or without a valid Canadian work permit, you are encouraged to apply. However, applicants must still confirm visa/work permit eligibility directly with the employer during the application process.
About Woodstock Diagnostic Imaging & Elgin Imaging Services
Woodstock Diagnostic Imaging & Elgin Imaging Services is a leading healthcare provider in Woodstock, Ontario, dedicated to delivering high-quality diagnostic imaging services to our community. Our team consists of skilled professionals who work together to ensure the best possible care for our patients through advanced technology and exceptional service. We value diversity and welcome talented individuals from all backgrounds to join our growing organization.
Job Overview
We are seeking a User Support Technician to join our IT team and provide essential technical support services across our healthcare facilities. This permanent, full-time position offers an excellent opportunity for technical professionals looking to build a career in Canada’s growing healthcare sector. The role combines technical expertise with customer service skills in a meaningful healthcare environment.
Compensation and Benefits
This position offers a competitive hourly wage of $36.50 CAD, based on a 30-hour workweek. We provide a comprehensive benefits package including dental plan and health care plan to support your well-being. Our compensation structure reflects the value we place on skilled technical professionals in the healthcare industry.
Work Location and Schedule
The position is based at our facility located at 510 Ingersoll Ave, suite 207, Woodstock, ON N4S 4X9. This is an on-site position requiring your physical presence during work hours. The schedule is full-time, Monday through Friday, with daytime hours. The position starts as soon as possible, offering immediate opportunity for the right candidate.
Role Responsibilities
Network Access Management
As a User Support Technician, you will be responsible for managing and providing appropriate access to computer networks for all authorized users. This includes implementing security protocols, monitoring access logs, and ensuring compliance with organizational IT policies.
System Performance Reporting
You will monitor and report on the performance of computer systems and networks, identifying potential issues before they impact operations. Regular performance analysis and reporting will be essential to maintain optimal IT infrastructure performance.
User Technical Support
Responding to users experiencing difficulties with computer systems, applications, or equipment will be a primary responsibility of your role. You’ll troubleshoot issues, provide solutions, and ensure minimal disruption to healthcare operations.
Technical Research and Implementation
Consult user guides, technical manuals, and other documentation to research and implement solutions for complex technical problems. This requires strong analytical skills and the ability to quickly learn new technologies and systems.
User Training and Support
Provide advice and training to users in response to identified difficulties. This includes creating training materials, conducting individual or group training sessions, and developing user-friendly documentation to enhance digital literacy across the organization.
Problem Documentation
Collect, organize, and maintain a comprehensive problems and solutions log for use by other technical support analysts. This knowledge management system will help improve efficiency and consistency in technical support delivery.
Software Development Participation
Participate in the redesign of applications and other software to improve functionality, user experience, and system integration. Your technical input will be valuable in the evolution of our healthcare IT systems.
Team Supervision
Supervise 1-2 other technical support workers in this group, providing guidance, mentorship, and quality assurance for their work. This leadership component will help develop the skills of team members and ensure consistent service delivery.
Business Systems Support
Provide business systems, network and Internet support to users in response to identified difficulties. This includes supporting specialized healthcare applications and ensuring seamless connectivity across all systems.
Equipment Setup and Installation
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. This hands-on work is crucial for maintaining an efficient and functional IT environment.
Web Server Management
Perform Web-server backup and recovery operations to ensure data integrity and business continuity. This critical maintenance task protects organizational data and supports reliable access to web-based services.
Customer Service Excellence
Provide exceptional customer service to all users, demonstrating patience, empathy, and technical expertise. Your interactions with staff will significantly impact their experience with IT services.
Incident Management
Manage incidents from identification through resolution, ensuring appropriate documentation, communication, and escalation when necessary. A systematic approach to incident management will minimize service disruptions.
Green Economy Sector Contribution
Work within our green economy sector initiatives, implementing sustainable IT practices, energy-efficient solutions, and environmentally responsible technology management approaches.
Required Experience and Skills
Candidates should have experience with Linux operating systems and desktop applications. Experience in the green economy sector will be considered an asset. You should possess strong problem-solving abilities, technical aptitude, and excellent communication skills. Familiarity with healthcare IT systems is advantageous, though not mandatory.
Qualifications
While specific educational requirements are not listed, this role requires strong technical knowledge and experience. Candidates should demonstrate proficiency in computer systems, network administration, and technical support. The ability to work independently, manage multiple priorities, and adapt to changing technologies is essential for success in this position.
Why Choose Woodstock?
Woodstock, Ontario offers a welcoming community atmosphere with excellent quality of life. Located in southwestern Ontario, Woodstock provides affordable housing, quality schools, and access to both urban amenities and natural attractions. The city’s growing economy and diverse community make it an ideal destination for immigrants seeking to establish roots in Canada.
Career Growth Opportunities
Joining our team provides numerous opportunities for professional development and career advancement. We support ongoing education, technical certification, and internal growth opportunities. As a healthcare organization in a growing industry, we offer stability and long-term career prospects for skilled IT professionals.
Immigrant Support Resources
We understand that relocating to a new country comes with challenges. While not directly providing immigration services, our hiring team can connect you with local resources and organizations that assist newcomers with settlement, credential recognition, and integration into the Canadian workplace. Woodstock has several immigrant support services to help you establish your new life in Canada.
Application Process
To apply for this position, please submit your resume and cover letter highlighting your technical support experience and qualifications. We encourage applications from all qualified candidates, including those new to Canada. Our hiring process includes technical assessment and interview components to evaluate both technical skills and cultural fit.
How to Apply
Who can apply for this job?
The employer accepts applications from:
Canadian citizens and permanent or temporary residents of Canada
Other candidates, with or without a valid Canadian work permit
Diversity and Inclusion
We are committed to creating an inclusive workplace that values diversity and welcomes candidates from all backgrounds. Our organization recognizes the unique perspectives and contributions that immigrants bring to our team. We encourage applications from individuals of all cultural backgrounds, ethnicities, and experiences.
Equal Opportunity Employer
Woodstock Diagnostic Imaging & Elgin Imaging Services is an equal opportunity employer. We evaluate all candidates based on qualifications, skills, and experience without regard to race, religion, color, national origin, gender, age, disability, or any other protected characteristic. We celebrate diversity and are committed to creating a workplace where everyone can thrive.
Contact Information
For specific questions about this position or the application process, please inquire during the application submission or interview stage. Our HR team will be happy to provide additional information about the role, workplace culture, and employment details.
Next Steps
If you are a technical support professional looking to build a career in Canada’s healthcare sector, we encourage you to apply for this position. This opportunity offers competitive compensation, meaningful work in the healthcare field, and the chance to join a supportive team in a welcoming community. We look forward to reviewing your application and potentially welcoming you to our team.
