Visa Note
Wild Wing (237 Queen) is open to hiring international candidates and welcomes applications from Canadian citizens, permanent residents, temporary residents, and candidates with or without valid Canadian work permits. However, applicants must confirm their visa/work permit eligibility directly with the employer before proceeding with their application. This is an excellent opportunity for immigrants looking to establish their career in Canada’s vibrant hospitality industry.
Job Overview
We are seeking a dedicated and experienced Restaurant Assistant Manager to join our team at Wild Wing (237 Queen) in Brampton, Ontario. In this full-time permanent position, you will play a crucial role in ensuring the smooth daily operations of our restaurant while contributing to our continued success. This is a fantastic opportunity for hospitality professionals who are passionate about delivering exceptional customer service and have a proven track record in restaurant management.
About Wild Wing (237 Queen)
Wild Wing is a well-established restaurant chain known for its delicious wings, craft beers, and vibrant atmosphere. Our 237 Queen location in Brampton has built a strong reputation for quality food, excellent service, and a welcoming environment for both locals and visitors. As part of our team, you’ll be contributing to a brand that values innovation, quality, and community engagement.
Location Details
The position is located at Wild Wing (237 Queen) in Brampton, Ontario, postal code L6W 2B5. Brampton is one of Canada’s fastest-growing cities, offering a diverse multicultural community and excellent quality of life. The restaurant is easily accessible by public transportation and has ample parking for staff and customers. Brampton’s thriving food scene provides numerous opportunities for career advancement in the hospitality industry.
Why Brampton?
Brampton is an ideal location for immigrants starting their new life in Canada. The city offers affordable housing compared to Toronto, excellent schools, diverse cultural communities, and strong employment opportunities. With over 70% of residents being visible minorities, Brampton is known for its inclusivity and multicultural environment, making it easier for newcomers to settle and feel at home.
Compensation and Benefits
We offer a competitive hourly wage of $36.00 for this full-time permanent position. The standard work week consists of 35 hours, with additional hours available during peak seasons. While specific benefits were not detailed, Wild Wing is committed to providing comprehensive compensation packages that recognize the value of our team members. This includes opportunities for performance-based bonuses and career development programs.
Work Schedule
The position requires availability during morning, day, evening, and night shifts, including weekends and on-call duties. This flexibility is essential for ensuring our restaurant operates smoothly throughout all hours of service. We understand that work-life balance is important, and we strive to create schedules that accommodate our team members’ personal needs while maintaining excellent customer service standards.
Key Responsibilities
As Restaurant Assistant Manager, you will have diverse responsibilities that cover financial management, operational oversight, staff leadership, and customer relations. Your primary focus will be on analyzing budgets to boost and maintain restaurant profits, developing cost-effective purchasing strategies for food, ingredients, alcohol, kitchen supplies, and cleaning materials. You’ll evaluate daily operations and make informed decisions about food preparation methods and menu pricing to align with our restaurant’s budget and profitability goals.
Financial Management
You will be responsible for monitoring revenues to determine labor costs, balancing cash daily, and completing balance sheets, cash reports, and related financial forms. This includes costing products and services to ensure we maintain competitive pricing while protecting our profit margins. Your financial analysis skills will be crucial in identifying cost-saving opportunities and implementing strategies to improve our bottom line.
Operational Excellence
Daily operations management will be a key part of your role, including planning and organizing all aspects of restaurant functioning. You’ll determine the types of services to be offered and implement operational procedures that enhance efficiency and customer satisfaction. Additionally, you’ll organize and maintain inventory systems to prevent waste and ensure we have adequate supplies for all operations.
Staff Leadership and Development
You will play a vital role in our team by recruiting qualified staff, setting work schedules, supervising daily activities, and providing comprehensive training programs. Conducting regular performance reviews will help identify areas for improvement and recognize outstanding contributions. Your leadership skills will be essential in fostering a positive work environment that encourages teamwork, professionalism, and exceptional service.
Regulatory Compliance
Ensuring compliance with provincial/territorial liquor legislation and regulations is a critical responsibility. You’ll enforce health and safety regulations to maintain a safe working environment for staff and customers. This includes monitoring all aspects of our operations to meet or exceed industry standards and regulatory requirements.
Customer Relations
Providing exceptional customer service is at the heart of our restaurant’s success. You’ll address customer complaints or concerns promptly and effectively, ensuring satisfaction and loyalty. Leading and instructing individuals in customer service best practices will help maintain our reputation for excellence. Additionally, you’ll participate in marketing plans and implementation to attract new customers and retain existing ones.
Business Development
You’ll have opportunities to contribute to our restaurant’s growth by negotiating arrangements with suppliers for better pricing and terms, and negotiating with clients for catering or facility use. Managing special events will be another key aspect of your role, allowing you to showcase your organizational skills and attention to detail in creating memorable experiences for our guests.
Qualifications and Experience
While specific educational requirements were not specified, successful candidates typically have a combination of formal education in hospitality management or business administration and relevant industry experience. Previous experience in a similar assistant management role is highly valued. We are looking for candidates with strong analytical skills, financial acumen, leadership abilities, and a passion for the hospitality industry.
Essential Skills
Key skills for this position include budget analysis, financial reporting, staff supervision and training, inventory management, customer service excellence, and regulatory compliance. You should be proficient in using restaurant management software and have strong communication skills to interact effectively with staff, suppliers, and customers. Problem-solving abilities and attention to detail are essential for managing the diverse responsibilities of this role.
Language Requirements
While specific language requirements were not detailed, strong English language skills are essential for effective communication with staff, customers, and suppliers. Additional language skills, particularly those common in Brampton’s diverse community such as Punjabi, Hindi, Urdu, or Mandarin, would be considered an asset in serving our multicultural customer base.
Work Environment
Wild Wing (237 Queen) offers a dynamic and fast-paced work environment where teamwork and collaboration are highly valued. Our restaurant serves a diverse customer base, providing you with opportunities to develop cultural competence and customer service skills. We foster an inclusive workplace where employees from different backgrounds feel respected and valued. The kitchen and dining areas are modern and well-equipped, providing a comfortable and efficient workspace.
Career Growth Opportunities
This position offers excellent potential for career advancement within the Wild Wing organization. Demonstrated performance as an Assistant Manager can lead to opportunities for promotion to higher management positions. We are committed to developing our team members’ skills through ongoing training and professional development programs. Many of our current managers started in entry-level positions and worked their way up through dedication and excellence in their roles.
How to Apply
Who can apply for this job? The employer accepts applications from: Canadian citizens and permanent or temporary residents of Canada, as well as other candidates, with or without a valid Canadian work permit. To apply for this position, please submit your resume and a cover letter highlighting your relevant experience and qualifications to the hiring manager at Wild Wing (237 Queen). You may apply in person at the restaurant during business hours or through their online application portal if available. Be sure to mention that you saw this posting on Job Bank #3467826.
Application Process
Selected candidates will be contacted for an interview, which may include a practical component to assess your skills in a restaurant setting. During the interview process, you’ll have the opportunity to learn more about our restaurant culture, team dynamics, and growth opportunities. We recommend preparing to discuss your experience with budget management, staff supervision, and customer service scenarios. Successful candidates will undergo reference checks and may be required to provide a vulnerable sector check as part of our standard hiring process.
Start Date
This position starts as soon as possible, with one vacancy currently available. We are looking for motivated individuals who can hit the ground running and contribute immediately to our team’s success. If you’re ready to take the next step in your hospitality career and join our dynamic team at Wild Wing (237 Queen) in Brampton, we encourage you to apply today. This is more than just a job – it’s an opportunity to grow professionally and become part of a thriving restaurant in one of Canada’s most diverse cities.
