Visa Note
We welcome applications from international candidates! Best Western Plus Merritt Hotel is an equal opportunity employer open to hiring qualified individuals from around the world. If you’re considering relocating to Canada, we encourage you to apply. However, please note that you will need to confirm your visa and work permit eligibility directly with our hiring team before employment can be finalized.
About Our Company
Best Western Plus Merritt Hotel is a premier accommodation provider in the heart of British Columbia. We are committed to delivering exceptional hospitality experiences to our guests while fostering a positive and supportive work environment for our team members. As part of the renowned Best Western brand, we maintain high standards of service and professionalism in everything we do.
Location and Community
Our hotel is located at 3969 Crawford Ave in Merritt, BC V1K 0A4, serving the beautiful Nicola Valley region. Merritt offers a unique blend of small-town charm and outdoor adventure, making it an ideal place for those seeking work-life balance. The community is known for its friendly residents, affordable cost of living, and proximity to stunning natural attractions like the Coquihalla Canyon Provincial Park.
Job Overview
We are seeking a highly motivated and experienced Hotel Front Desk Manager to join our team on a permanent, full-time basis. This is an excellent opportunity for hospitality professionals looking to advance their careers in a supportive environment. The position offers a competitive salary of $40.00 per hour for 40 hours per week, with flexible hours available.
Key Responsibilities
As our Hotel Front Desk Manager, you will play a crucial role in ensuring the smooth operation of our front office. Your responsibilities will include developing and implementing policies and procedures for daily operations, ensuring our front desk team delivers exceptional service to all guests. You will be responsible for recruiting, hiring, and supervising staff members, creating a positive work environment that encourages professional growth.
Operational Management
You will develop and implement effective policies and procedures for daily front desk operations, ensuring efficiency and consistency in service delivery. This includes managing check-in/check-out processes, handling guest inquiries, and resolving any issues that may arise during a guest’s stay. Your ability to think strategically and implement systems will be key to your success in this role.
Team Leadership
Recruiting, hiring, and supervising staff will be a significant part of your responsibilities. You’ll conduct training sessions to ensure all team members are equipped with the necessary skills and knowledge to excel in their roles. Your leadership style will foster a positive work environment that promotes teamwork, professional development, and exceptional guest service.
Vendor Relations
You will negotiate with suppliers for the provision of materials and supplies needed for front desk operations. This requires strong communication and negotiation skills to secure favorable terms while maintaining quality standards. Your ability to build lasting relationships with vendors will help ensure our operations run smoothly and cost-effectively.
Client Relations
Negotiating with clients for the use of facilities is another important aspect of this role. Whether it’s arranging group bookings, special events, or corporate partnerships, your ability to understand client needs and provide tailored solutions will be essential. You’ll serve as the primary point of contact for our most valued clients, building relationships that drive business growth.
Financial Management
Preparing budgets and monitoring revenues and expenses is a critical component of this position. You’ll work closely with senior management to develop realistic financial plans and ensure the front desk operations remain within budget. Your attention to detail and analytical skills will help identify opportunities for revenue enhancement and cost savings.
Customer Service Excellence
Addressing customers’ complaints or concerns promptly and effectively is vital to maintaining our reputation for excellent service. You’ll handle guest issues with empathy and professionalism, turning potentially negative experiences into positive ones. Your ability to remain calm under pressure and find solutions will be invaluable in this role.
Benefits and Perks
While specific benefits details are not yet finalized, we are committed to providing a comprehensive compensation package that recognizes your skills and experience. Our employees enjoy competitive wages, opportunities for professional development, and a supportive work environment. As part of the Best Western family, you’ll have access to company-wide training programs and advancement opportunities.
Qualifications and Requirements
While specific education and experience requirements are not detailed in this posting, we are seeking candidates with proven experience in hotel front desk operations and management. Strong leadership, communication, and problem-solving skills are essential. Previous experience with budget preparation and vendor negotiations would be considered an asset. We value individuals who are customer-focused, detail-oriented, and able to thrive in a fast-paced hospitality environment.
Why Relocate to Merritt, BC?
Merritt offers an exceptional quality of life with affordable housing, excellent schools, and a strong sense of community. The city is surrounded by natural beauty, providing endless opportunities for outdoor activities like hiking, fishing, and skiing. The Nicola Valley is known for its mild climate compared to other parts of British Columbia, making it an attractive destination for those seeking a balanced lifestyle between work and recreation.
Immigrant Support
We understand that relocating to a new country can be challenging, and we’re committed to supporting our immigrant employees. While we cannot provide immigration services, we can offer a welcoming workplace environment and connect you with community resources that assist newcomers to Canada. Our team includes members who have gone through the immigration process themselves and can provide valuable insights and support.
How to Apply
Who can apply for this job?
The employer accepts applications from:
Canadian citizens and permanent or temporary residents of Canada
Other candidates, with or without a valid Canadian work permit
Application Process
To apply for this position, please submit your resume and a cover letter highlighting your relevant experience in hotel front desk management and leadership. Be sure to emphasize any experience you have with budget preparation, staff supervision, and customer service excellence. If you are an international candidate, please include information regarding your current visa status and work permit eligibility in your application.
Next Steps
Shortlisted candidates will be contacted for an interview, which may be conducted in person, via phone, or video conference depending on your location. The successful candidate will be required to provide references and may undergo a background check. This position starts as soon as possible, so we encourage interested candidates to apply at their earliest convenience.
Contact Information
For inquiries about this position or our application process, please contact the hiring manager at Best Western Plus Merritt Hotel. Our team is happy to answer questions about the role, the company, and living and working in Merritt, BC. We look forward to reviewing your application and potentially welcoming you to our team!
Diversity and Inclusion
Best Western Plus Merritt Hotel is committed to diversity and inclusion in the workplace. We welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We believe that diverse teams provide better service to our diverse clientele and create a more dynamic and innovative work environment.
