Join Expedia Cruises Airdrie as a Travel Agency Manager
Are you a seasoned travel professional with a passion for exceptional customer service and team leadership? Expedia Cruises Airdrie is seeking an experienced Travel Agency Manager to join our growing team in Airdrie, Alberta. This is an excellent opportunity for a dedicated individual to make their mark in the dynamic travel industry while enjoying the benefits of Canadian living and culture.
About Expedia Cruises Airdrie
Expedia Cruises Airdrie is part of the world’s leading online travel company, offering customers access to an extensive selection of cruise vacations, flights, hotels, and other travel-related services. Our Airdrie location serves the growing community north of Calgary, providing personalized travel planning services to local residents and visitors alike. We pride ourselves on our commitment to customer satisfaction, industry expertise, and creating memorable travel experiences.
Position Overview
We are seeking a motivated and experienced Travel Agency Manager to lead our Airdrie location. The ideal candidate will have a proven track record in travel agency management, strong leadership skills, and a deep understanding of the travel industry, particularly cruise vacations. This is a permanent, full-time position offering a competitive salary of $36.00 per hour for 35 hours per week.
Key Responsibilities
Daily Operations Management
As Travel Agency Manager, you will be responsible for directing and controlling the daily operations of our Airdrie location. This includes overseeing all aspects of the business, ensuring smooth day-to-day functioning, and maintaining high standards of service delivery. You will manage staff and assign duties effectively, ensuring that all team members are working efficiently and productively.
Market Analysis and Strategy Development
You will study market research and trends to determine consumer demand, identify potential sales volumes, and analyze the effect of competitors’ operations on our sales performance. This information will be crucial for developing strategies to maintain and grow our market presence in the Airdrie area.
Marketing Implementation
Develop and implement marketing strategies to promote our cruise packages and travel services to the local community. You will create marketing plans, coordinate promotional activities, and ensure that our brand message effectively reaches potential customers through various channels.
Financial Management
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Plan budgets and monitor revenues and expenses to ensure the financial health of our location. You will track financial performance, identify areas for cost optimization, and implement strategies to maximize profitability while maintaining excellent customer service standards.
Customer Relations
Resolve issues that may arise, including handling customer requests and complaints in a professional and timely manner. You will address supply shortages and other operational challenges that might affect service delivery, ensuring customer satisfaction remains your top priority.
Human Resources Management
Recruit, hire, and supervise staff and/or volunteers as needed. You will oversee the hiring process, conduct interviews, and make informed hiring decisions that align with our company values and service standards. Additionally, you will oversee payroll administration, ensuring accurate and timely payment of all employees.
Qualifications and Experience
Required Experience
We are looking for candidates with proven experience in travel agency management, preferably with a focus on cruise vacations. A minimum of 3-5 years of experience in a managerial role within the travel industry is preferred. You should have demonstrated experience in team leadership, budget management, and sales performance.
Industry Knowledge
A strong understanding of the travel industry, including cruise lines, destinations, travel regulations, and industry trends is essential. Familiarity with various booking systems and reservation platforms is highly advantageous.
Leadership Skills
Excellent leadership and interpersonal skills are necessary to effectively manage a team and foster a positive work environment. You should be able to motivate staff, delegate tasks appropriately, and provide constructive feedback to support professional development.
What We Offer
Expedia Cruises Airdrie offers a competitive compensation package including a salary of $36.00 per hour for 35 hours per week. As a permanent full-time employee, you will be eligible for benefits including health insurance, dental coverage, and paid time off. We also provide opportunities for professional development and career advancement within our global organization.
Location Benefits
Airdrie, Alberta offers a high quality of life with affordable housing, excellent schools, and strong community spirit. Located just 20 minutes north of Calgary, residents enjoy easy access to big-city amenities while maintaining a smaller town atmosphere. The growing community provides numerous recreational opportunities and a family-friendly environment.
Immigration Information
We welcome applications from qualified candidates around the world. Expedia Cruises Airdrie is committed to building a diverse workforce and is open to hiring international candidates. If you are considering relocating to Canada for this position, we encourage you to apply.
Work Permit Requirements
International candidates must have the appropriate work authorization to work in Canada. The employer accepts applications from Canadian citizens, permanent residents, temporary residents of Canada, and other candidates with or without a valid Canadian work permit. However, all applicants must confirm their visa/work permit eligibility directly with the employer before receiving a job offer.
Relocation Support
We understand that relocating to a new country can be challenging. While specific relocation assistance will be discussed during the interview process, we are committed to supporting our international employees through the transition to life and work in Canada.
How to Apply
If you are interested in this exciting opportunity to join Expedia Cruises Airdrie as a Travel Agency Manager, please submit your application through the appropriate channels. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Application Requirements
To be considered for this position, please submit your resume and a cover letter highlighting your relevant experience and qualifications for the Travel Agency Manager role. Include specific examples of your achievements in team management, sales performance, and customer service.
Who Can Apply
The employer accepts applications from Canadian citizens and permanent or temporary residents of Canada, as well as other candidates with or without a valid Canadian work permit. All applicants must confirm their eligibility to work in Canada directly with the employer.
Equal Opportunity Employer
Expedia Cruises Airdrie is an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace that reflects the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Start Date
This position is available to start as soon as possible. We are looking for a motivated individual who can quickly integrate into our team and contribute to the continued success of our Airdrie location.
Contact Information
For more information about this position, please contact our recruitment team at Expedia Cruises Airdrie. Our location is situated in Airdrie, AB T4B 0V7, and we operate on-site at this location. Job reference number: 3461013.
