Visa Note
SPACEA INFOTECH is an equal opportunity employer that welcomes applications from international candidates. This employer is open to hiring candidates with or without valid Canadian work permits. However, applicants must confirm visa/work permit eligibility directly with the employer before accepting any position.
About SPACEA INFOTECH
SPACEA INFOTECH is a leading technology company based in the Greater Toronto Area, specializing in innovative IT solutions and technical support services. With a commitment to excellence and customer satisfaction, our company has established itself as a trusted partner for businesses across various industries. We value diversity and believe that bringing international talent to our team enriches our workplace culture and drives innovation.
Job Overview
We are seeking a skilled User Support Technician to join our growing team in Concord, Ontario. As a User Support Technician, you will play a crucial role in ensuring our organization’s technical infrastructure runs smoothly and efficiently. This position offers an excellent opportunity for immigrants with technical expertise to establish their career in Canada’s thriving tech industry. The role is ideal for individuals who enjoy problem-solving, working with people, and staying current with technology trends.
Location and Work Environment
The position is located in Concord, Ontario (M9W 5Z5), which is part of the Greater Toronto Area. This vibrant region offers excellent quality of life with diverse communities, cultural attractions, and easy access to urban amenities while maintaining a more affordable cost of living compared to downtown Toronto. Our modern office environment provides a collaborative workspace with state-of-the-art equipment and technology resources to support your professional development.
Responsibilities
The User Support Technician at SPACEA INFOTECH will be responsible for a wide range of technical support functions that ensure our organization’s IT systems operate efficiently. You will be the first point of contact for employees experiencing technical issues, providing timely and effective solutions to minimize downtime and maximize productivity.
Key responsibilities include:
Technical Support and Troubleshooting
You will provide comprehensive technical support to users experiencing difficulties with computer systems, software applications, and network connectivity. This includes diagnosing hardware and software issues, implementing solutions, and following up to ensure problems are resolved effectively.
Network Management and Security
You will be responsible for granting secure access to computer networks while maintaining proper security protocols. Additionally, you will monitor and report on the performance of computer systems and networks, identifying potential issues before they impact business operations.
User Training and Documentation
You will provide advice and training to users in response to identified difficulties, helping colleagues develop better technical skills. You’ll also consult user guides, technical manuals, and other documentation to research and implement the most effective solutions for various technical challenges.
System Maintenance and Setup
This role involves setting up equipment for employee use, performing or ensuring proper installation of cables, operating systems, and appropriate software. You will also perform web-server backup and recovery operations to ensure data integrity and business continuity.
Team Supervision and Collaboration
As a senior member of the support team, you will supervise other technical support workers in this group, typically managing 3-4 people. You’ll coordinate team efforts, ensure quality service delivery, and contribute to team development initiatives.
Incident Management and Customer Service
You will manage technical incidents throughout their lifecycle, from initial report to resolution. Providing excellent customer service will be a key aspect of your role, as you interact with users at all levels of the organization to address their technical needs and concerns.
Qualifications and Skills
While specific education requirements are not specified for this position, candidates with a background in computer science, information technology, or related fields are strongly encouraged to apply. The ideal candidate will possess a combination of technical knowledge, problem-solving abilities, and excellent communication skills.
Essential skills include:
- Strong knowledge of computer systems, networks, and software applications
- Experience troubleshooting hardware and software issues
- Familiarity with security protocols and best practices
- Ability to explain technical concepts to non-technical users
- Strong customer service orientation
- Attention to detail and organizational skills
- Ability to work independently and as part of a team
Compensation and Benefits
SPACEA INFOTECH offers a competitive compensation package valued at $36.50 per hour for approximately 30 hours per week. This translates to an attractive annual income for those seeking full-time permanent employment. Our benefits package includes comprehensive health care coverage to support your well-being and financial security.
Additional benefits include:
- Health benefits (extended health, dental, vision care)
- Other benefits tailored to employee needs
- Professional development opportunities
- Supportive work environment with diverse colleagues
Work Schedule
This full-time permanent position offers a flexible work schedule during early morning, morning, day, and evening shifts. The position starts as soon as possible, providing an excellent opportunity for immigrants looking to establish themselves in the Canadian workforce quickly. The flexible scheduling options allow you to balance work with personal commitments and transition to life in Canada.
Career Growth Opportunities
SPACEA INFOTECH is committed to the professional development of our employees. As a User Support Technician, you will have opportunities to advance your career through training programs, certifications, and hands-on experience with various technologies. Our company values promoting from within, and consistent performance can lead to supervisory roles or specialized technical positions.
For immigrants, this position offers a pathway to establish a professional career in Canada’s thriving tech industry. The skills and experience gained here are transferable across organizations and sectors, providing long-term career stability and growth potential.
Visa and Work Permit Information
SPACEA INFOTECH welcomes applications from all candidates, including those requiring sponsorship for Canadian work permits. The employer accepts applications from Canadian citizens, permanent residents, temporary residents, and other candidates with or without valid Canadian work permits.
For international candidates, we recommend:
- Researching appropriate work permit options for your situation
- Preparing documentation that demonstrates your qualifications and experience
- Being transparent about your work authorization status during the application process
- Exploring immigration programs that may facilitate your employment in Canada
Our HR team is available to discuss work permit requirements and provide guidance throughout the application process for qualified candidates.
How to Apply
Who can apply for this job?
The employer accepts applications from: Canadian citizens and permanent or temporary residents of Canada, other candidates, with or without a valid Canadian work permit
To apply for this position, please follow these steps:
- Prepare a detailed resume highlighting your technical support experience and relevant skills
- Include a cover letter explaining your interest in this position and your availability to start work
- Gather documentation of any relevant certifications or training
- Submit your application through the appropriate channel (contact information provided below)
- Be prepared for a technical assessment and interview process
There are currently 2 vacancies available for this position, providing multiple opportunities for qualified candidates to join our team.
Contact Information
For more information about this position or to apply, please contact SPACEA INFOTECH’s human resources department. This job is sourced from Job Bank #3455346. We encourage applications from diverse candidates, particularly immigrants who are looking to establish their careers in Canada’s technology sector.
Join SPACEA INFOTECH and become part of a forward-thinking organization that values international talent and offers a supportive environment for professional growth. We look forward to reviewing your application and potentially welcoming you to our team in the beautiful Greater Toronto Area.
